About the job
Ready for a challenge? Then Just Eat Takeaway.com (10bis in Israel) is the place for you. As a leading global platform, our vision is to enable everyday convenience for both individual consumers and businesses. Whether it's a subsidized lunch at the workplace, a Friday night dinner, a poke bowl after the gym, or everyday grocery shopping, our technology connects tens of millions of private customers and corporate users to hundreds of thousands of restaurants, supermarket chains, and convenience partners worldwide.
About the Role
We are looking for a Senior Growth, Loyalty & Strategic Partnerships Manager to lead our retention, loyalty, and partnerships strategy at 10bis. This is a key role for leading cross-organizational initiatives and shaping our end-user customer experience (CX). By connecting data, lifecycle journeys, and the business development of new growth engines, you will manage the new 10bis loyalty program and create meaningful partnerships that strengthen the value proposition for our users.
Key Responsibilities
- Retention, Loyalty & LTV Strategy: Leading and scaling our loyalty programs, reward mechanisms, and retention models, from strategy to execution. Increasing order frequency, reducing churn, and maximizing long-term customer value.
- Strategic Partnerships & New Growth Engines: Initiating, negotiating, and executing strategic partnerships and co-marketing initiatives to enrich the consumer value proposition and unlock new revenue streams.
- Customer Journey & Strategic CRM: Leading the CRM team and owning the end-to-end customer journey and omnichannel communication strategy. Translating behavioral data and commercial priorities into personalized lifecycle journeys that drive sustained engagement and LTV.
- B2B2C Expansion & Personal Spend: Creating personalized campaigns and smart incentives to make 10bis a natural choice beyond working hours.
- Team Leadership & Cross-Functional Synchronization: Direct management of the Growth & Loyalty team, establishing ongoing alignment with cross-functional interfaces in the organization, including the Product, Data, and Commercial teams.
- Performance & Unit Economics: Managing and driving the business success metrics of the loyalty program, including order frequency, average order value (AOV), and wallet accrual vs. redemption ratios. Continuous measurement and optimization of out-of-pocket (OTL) spend to maximize customer lifetime value (LTV).
Requirements
- 4–6 years of in-house experience leading loyalty programs, customer clubs, or Growth in eCommerce companies, B2B2C/B2C platforms, or consumer apps.
- Strong Business Development & Strategy (BizDev) Background: A proven track record in initiating and negotiating commercial alliances, joint campaigns, or strategic partnerships with leading consumer entities, platforms, and brands.
- Strategic CRM & Customer Journeys: Experience in mapping customer lifecycle journeys and segmentation. Proven ability to translate commercial goals into a communication strategy, while managing and guiding the CRM team.
- Proven Experience in Direct People Management: Experience in managing, developing, and mentoring team members.
- Data-Driven Approach & Analytics: Proficiency in technological environments and daily work with dashboards, BI tools, and customer data (cohorts, retention, frequency). Ability to translate dry data into behavioral insights, and execute commercial initiatives and precise actions that drive growth.
