Customer Service Representative

Key Responsibilities:

Client Communication & Scheduling:

• Answer calls and emails promptly with professional, friendly service

• Schedule appointments based on client needs and veterinarian availability

• Use technology to send appointment reminders, confirmations, and follow-up

messages to keep clients informed and their pets' care on track

• Make outbound calls to re-engage lapsed clients and encourage them to

schedule appointments

Client Relations & Customer Service:

• Greet clients warmly and ensure a positive experience throughout their visit

• Use active listening to gather important medical information and triage inquiries,

directing more complex questions to the medical team

• Demonstrate empathy in all interactions, especially when dealing with upset or

emotional clients, while maintaining a calm and professional demeanor

• Promote current promotions and campaigns, keeping clients informed about

special offers, services, and initiatives

Managing Patient Information & Technology:

• Update client and patient records in our practice management system with

accuracy and efficiency

• Process billing transactions, including credit card payments, digital payments,

financing options, and insurance claims

• Maintain organized records of client communications and appointments to

streamline operations

Support the Medical Team & Practice Operations

• Provide clients with accurate post-visit instructions, including medication

schedules and follow-up care

• Help maintain a clean, organized reception area and assist with daily practice

operations as needed

• Inform clients about the services offered, preventive care options, and how they

can conveniently book appointments online or shop for pet products through

our online store

Qualifications:

• High school diploma or equivalent required

• Excellent communication skills and a strong desire to provide compassionate,

client-focused service

• Prior customer service experience, preferably in a veterinary or medical setting

• Basic proficiency with technology, including scheduling software and online

communication platforms

• Strong organizational skills and the ability to handle multiple tasks efficiently,

even during busy periods.

• Ability to lift up to 40 pounds independently

Compensation: $20-$21/hr

At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Here’s what you can expect when you join our team:

• Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.

• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.

• Health, dental, vision, life insurance, and mental health resources to support your overall well-being.

• Generous paid time off and holidays, because your personal time matters.

• A supportive, collaborative environment where everyone feels a sense of belonging.

Please note: Any Benefits listed above apply to full-time employees.

At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.