Tali AI is on a mission to build industry-leading products that solve real-world problems for clinicians today. How do we do this? Our AI-powered medical assistant empowers clinicians by removing the administrative burden that pulls them away from patients. When clinicians can focus on care, healthcare becomes more accessible, more human, and more sustainable. Tali is transforming the industry, serving thousands of clinicians across Canada and the US, accelerating millions of patient encounters annually, saving clinicians more than 10 hours a week.
That time goes back to where it matters most, patient care. Tali is a Canadian clinical AI platform on a mission to give physicians their time back. We started with an AI scribe that drafts the clinical note while the doctor focuses on the patient, and we're building outward into the system that automates the administrative work around medicine. We hold the largest share of Canadian AI Scribe implementations, integrate deeply with the EMRs Canadian clinicians actually use, and are growing fast at the intersection of healthcare, AI, and data sovereignty.
Why this role exists We've reached the stage where "operations" is spread across several leaders and, often, the CEO. We're hiring a full-time Head of Operations to become the operational backbone of the company: to consolidate the run-the-business functions into one coherent org, build the systems and cadence that let us scale cleanly, and free the founders to stay on product, growth, and the relationships that move the business.
You'll be the full-time operational anchor alongside a fractional CFO and VP of Sales , and a true partner to the CEO through a pivotal growth chapter. This is a senior leadership-team role with broad ownership and a clear path to grow into a COO mandate. How you'll build it, AI-native, from first principles We're an AI company, and we want operations built the way we build our product: not by importing the standard SaaS playbook, but by asking what each function should look like now that AI can do so much of the work.
First principles over best practices. Treat the conventional playbook as a data point, not an answer. Start from the real problem and the outcome you want, then design the leanest path to it, even if it looks nothing like how it's "supposed" to be done. AI-native by default. Assume AI and automation are the first tool, not the last resort. The question is rarely "who do we hire to do this?" and more often "how much of this should a human do at all?" Build a team and processes that are small, leveraged, and AI-augmented from day one.
Curiosity as a discipline. Meet every operational problem, a clogged funnel, slow onboarding, a compliance burden, with genuine curiosity about why it works the way it does before deciding how to fix it. The good answers usually aren't in the textbook. What you'll own The mandate in every domain below is the same: build the AI-native version, not the legacy one. 1. The operating system & cadence Run the company's operating rhythm: annual/quarterly planning, OKRs and goal-setting, and the leadership-meeting and board-prep cycle.
Drive cross-functional execution and program management, turning strategy into shipped outcomes across teams. Act as the CEO's force multiplier on special projects, including operational quarterbacking of financing and strategic initiatives alongside the CFO and our advisors. 2. People & Culture Own the People function: hiring velocity (we have several open roles and are scaling), onboarding, and performance and compensation frameworks.
Steward culture and team health as headcount grows. 3. Revenue & Business Operations Own RevOps/BizOps, the systems and data beneath the funnel: CRM (HubSpot) hygiene, pipeline and SLA reporting, lead definitions (MQL/PQL), and billing and renewals operations. Make the business measurable and the go-to-market machine efficient; partner closely with Sales, Marketing, and Customer Success. 4. Security, Privacy & Compliance Own the trust backbone of a healthtech company: SOC 2, PHIPA/PIPEDA compliance, data governance, information security, and vendor security reviews.
Turn security and privacy into a competitive advantage in enterprise sales and a clean story in any diligence. 5. Legal, Vendor & Corporate Operations Manage contracts, vendors, and procurement (including partner and platform agreements), and coordinate legal and corporate administration. Keep the corporate operating foundation tidy and audit-ready. What success looks like First 90 days : you've mapped the operational surface area, taken ownership of People and RevOps, established the leadership operating cadence, and stabilised the basics (CRM hygiene, reporting, the financing data room).
6 months : clear OKRs and reporting the leadership team runs on; a People engine keeping pace with hiring; a defined, instrumented funnel (MQL → PQL → paying); a credible security & compliance roadmap underway. 12 months : operations is a durable, scalable backbone rather than a set of heroics, and the CEO's time has visibly shifted from running the business to growing it.
What we're looking for
Job details are sourced from the employer's original posting.
Open job postingAbout the company
This company is involved in B2B sales within healthcare technology, with a focus on AI-driven solutions. They aim to gather insights for product development and sales strategies, monitor sales performance, and ensure seamless client experiences.