Job Scope:
- Models strong leadership through internal communication working with their peers by sharing information and resources as well as working together to effectively problem solve
- Oversees program scope of service, design, scheduling, and ongoing program development
- Monitors the quality/effectiveness of the intake flow (from inquiries to assessments to treatment admission); influences marketing decisions (internal and external)
- Responsible for physical plant oversight and management of Company resources
- Measures and tracks accountability and pulse of the program; also monitors the productivity of the track/program at the counselor level
- Ensures ongoing and accurate input of electronic data
- Monitors and ensures client satisfaction
- Monitors quality of care through reviews of service delivery and treatment outcomes
- Represents the Company on a county and regional basis through participation in coalitions, and attendance at designated committees
- Monitors program census, daily attendance, and units of service targets
- Monitors and oversees quality assurance and compliance with OASAS, OMIG, and Company requirements
- Monitors and oversee scheduling of program meetings specific to QI, UR, Case Conference, Internal Audit, Etc.
- Ensures accountability for ongoing monthly reporting
- Participates in leadership meetings, QA/QI committees/ audits to ensure effective problem solving
- Provides effective and efficient scheduling of staff to meet the needs and individual goals of staff
- Oversees and/or provides ongoing supervision consistent with the Company’s supervision policy
- Guides and develops the clinical team’s ability to engage clients in the treatment and recovery process performance evaluation and professional development
- Effectively manages personnel by interviewing, hiring, evaluating, supervising, and helping to develop the most qualified individuals to work as direct service professionals
- Ensures timecards, payroll and personnel procedures are followed
- Other tasks assigned as needed by the supervisor
Qualifications:
o Advanced degree (LMSW, LCSW, LMHC or higher preferred), with at least 3-5 years of strong program management and supervisory experience working in an OASAS funded facility is plus.
o Unwavering commitment to quality programs and data-driven program evaluation
o Excellence in organizational management with the ability to coach staff, manage, and develop high-performance teams, set and achieve program objectives.
o Strong networking and public relations skill with the ability to engage a wide range of stakeholders, populations, and cultures
o Action-oriented, adaptable, and innovative approach to program planning
o Ability to work effectively in collaboration with diverse groups of people
