Security Agent

About Us: 

16 On Center Chicago owns and operates several live music venues, third-party production, restaurants, bars, and food halls across Chicago and New York. Join the team of one of the country's leading independent promoters.

Our most effective service to our community comes from a team with a diverse mix of minds, backgrounds, and experiences. 16 On Center actively seeks a diverse applicant pool and encourages candidates of all backgrounds to apply. We provide equal opportunities to all employees and applicants for employment, without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic information, neurodiversity, disability, veteran status, or any other characteristic protected by law.

Position Summary

As a Security Agent at Thalia Hall, you will play a key role in maintaining a safe, welcoming environment for our guests, artists, employees, and fellow security team members. Security Agents work throughout the venue based on event and operational needs, including entrances, barricades, interior posts, bars, balconies, backstage areas, and other guest-facing or security-related positions.

This role requires a balance of hospitality, awareness, professionalism, and confidence. You will interact directly with guests, help enforce venue policies, identify and respond to potential safety concerns, and use sound judgment and de-escalation skills when navigating difficult or high-pressure situations.

Additional Responsibilities Include but Are Not Limited To:

• Assist with guest and employee ingress, including checking IDs, conducting bag checks and security screening, and enforcing credential requirements for backstage and artist areas.
• Greet and interact with guests in a professional, approachable manner while clearly communicating and enforcing venue policies.
• Monitor guest behavior and venue activity to identify and address potentially unsafe or inappropriate conduct.
• Use conflict-management and de-escalation techniques when responding to difficult, intoxicated, or emotionally charged guests.
• Exercise sound judgment in determining when to de-escalate a situation, request assistance, or involve security leadership.
• Assist with crowd management, including monitoring barricades, the photo pit, entry and exit points, and other high-volume areas.
• Respond promptly to incidents, medical situations, and requests for security assistance.
• Escort artists and touring personnel as needed while maintaining professionalism and discretion.
• Assist guests with directions, accessibility needs, medical assistance, and other venue-related needs.
• Communicate effectively with security leadership and fellow team members, including through radio communication.
• Work with the House team to document major incidents and maintain accurate records when required.
• Learn, communicate, and follow venue emergency and evacuation procedures.
• Rotate among security assignments throughout Thalia Hall and its associated spaces based on operational needs, training, experience, and event requirements.
• Perform other tasks or projects as assigned by management.