This is a remote, work from home position. We are seeking a Product Support Specialist CSR in the Philippines.
We are currently seeking a Customer Service Representative to join our team and assist our valued customers in resolving their inquiries and concerns. If you are a customer-focused individual with excellent communication skills and a strong drive to excel, we want to hear from you!
Schedule: 9:00 am EST - 6 pm EST
Requirements
- A minimum of 3 years of customer service/ technical support experience, preferably in a contact center or similar environment.
- Must have an experience using Zendesk.
- Fluent in both English both spoken and written.
- Possess their own laptop/desktop that meets the minimum requirements (Processor: minimum i5, RAM: minimum 8GB).
- Stable and reliable internet connection.
- Strong computer skills and proficiency in various software applications.
- A commitment to providing exceptional customer service and a genuine desire to help customers.
Responsibilities
- Interacting with customers via email, online chat, and phone calls to address their inquiries and concerns.
- Providing prompt and accurate responses to all customer questions, ensuring a positive customer experience.
- Assisting customers in setting up and resolving issues related to their accounts.
- Verifying the identity of customers to maintain account security.
- Managing a high volume of customer interactions effectively and efficiently.
- Identifying and assessing customer needs and taking appropriate actions to ensure their satisfaction.
- Providing customers with accurate, valid, and comprehensive information using the appropriate tools and methods.
- Handling customer complaints, offering suitable solutions and alternatives within established timeframes, and following up to ensure resolution.
- Maintaining detailed records of customer interactions, processing customer accounts, and filing documents in an organized manner.
- Following company communication procedures, guidelines, and policies.
- Going the extra mile to engage and delight customers.
- Striving to achieve and exceed defined productivity and performance goals.
Benefits
- Work from home
- Access to diverse projects
- Opportunities for professional growth
- Collaboration with diverse teams
- No commute time
- No dress code (unless there’s a meeting!)
- Eco-friendly work lifestyle
- Exposure to a multicultural team
- Potential for long-term engagement
- Improved work-life balance
About 1840 & Company
1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.
Our mission is to empower growth for forward-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool. We firmly believe in fostering an environment where exceptional individuals can achieve an optimal work-life balance, working remotely from any location, while maximizing their professional growth and earning potential.
We are headquartered in Overland Park, KS, USA with service delivery facilities in the Philippines, India, Ukraine, South Africa and Argentina. We invite you to explore the opportunities we offer and consider joining our exclusive network of global freelance talent. Visit www.1840andco.com to learn more about us. To explore a wealth of career opportunities and find a role that suits your unique skills and aspirations, please visit our dedicated jobs portal at jobs.1840andco.com.
