Position:
Branch Manager
Job Description:
Senior strategic leader responsible for operational execution, workforce delivery, commercial performance, and client partnerships within the branch.
The role is accountable for driving sustainable profitability and revenue growth; high-quality, compliant workforce solutions; operational excellence and service delivery consistency; strong client relationships and long-term partnerships; a high-performance, accountable team culture
Location:
Cape Town - Century City
Contract Type:
Permanent
Minimum Requirements:
- Lead client engagements, solution discussions and workforce planning conversations
- Lead branch operations and recruitment functions, ensuring seamless service delivery, workforce quality, and a strong performance culture
- Translate organisational strategy into clear, executable operational plans
- Optimise resource allocation to improve efficiency, productivity, and profitability
- Implement operational excellence initiatives that streamline workflows, improve consistency and enhance service delivery
- Ensure alignment between clinical facilitation, recruitment pipeline, payroll and administration
- Own full branch commercial performance, including budgeting and forecasting, monthly and YTD performance tracking, revenue and margin management
- Analyse workforce data and operational metrics to Identify growth opportunities, improve productivity and utilisation and drive revenue-enhancing strategies
- Ensure strong financial discipline through cost control, accurate financial reporting and effective resource utilisation
- Drive client acquisition and retention strategies to grow revenue and market share
- Identify and secure new business opportunities within the healthcare sector
- Analyse client needs and deliver tailored workforce and recruitment solutions
- Leverage industry trends, competitor insights, and financial data to strengthen competitive positioning
- Support and implement marketing and attraction strategies to enhance candidate pipelines and strengthen the Charisma brand
- Build and maintain trusted, long-term client relationships
- Engage clients at a strategic level to understand workforce challenges and align staffing solutions to business needs
- Oversee SLA delivery, OKR performance and client governance frameworks
- Ensure proactive issue resolution and service excellence
- Lead, coach, and develop a high-performing, multi-functional team
- Embed a culture of accountability, performance excellence and continuous improvement
- Drive performance management processes; quarterly check-ins, regular coaching and feedback and employee engagement and retention
- Build bench strength and succession pipelines
- Provide oversight of Clinical Facilitators to ensure high-quality inductions and orientations, competency assessments and compliance with clinical standards
- Monitor assignee readiness and performance and CPD and ongoing development
- Ensure alignment with client protocols and regulatory requirements (SANC, healthcare standards)
- Ensure a strong, sustainable pipeline of compliant assignees
- Monitor time-to-fill, fill rates, quality of placements
- Ensure recruitment processes are targeted, efficient and aligned to client needs
- Oversee resolution of payroll queries and ensure a positive employee experience
- Strengthen process efficiency and reduce operational risk
- Ensure consistency and adherence to company SOPs and policies
- Track and report on key performance metrics, including revenue vs budget, fill rates and utilisation, productivity metrics and client satisfaction
- Use data-driven insights to drive continuous improvement
- Provide regular reporting to National Operations Manager
Additional Requirements:
N/A
Roles and Responsibilities:
