Associate - Operations (B2C)

About the Role

We are looking for a proactive and detail-oriented Associate – Operations to support the operations team in coordinating with vendors, freelancers, and internal stakeholders for the smooth execution of market research projects. This is an execution-heavy, coordination-focused role ideal for candidates with early experience in vendor handling or operational support—especially within the market research domain.

Key Responsibilities

• Assist in coordinating with external vendors, survey agencies, and freelance resources to support primary research delivery.

• Maintain and update vendor/freelancer databases, rate cards, and onboarding documents.

• Support the Team Lead in vendor onboarding, documentation, and rate negotiation.

• Track fieldwork/project progress and follow up with vendors to ensure timelines and quality standards are met.

• Handle basic operational reporting, data entry, and invoice verification.

• Ensure vendor compliance and maintain internal communication logs.

• Coordinate with internal teams (sample, data, consulting) for project needs and alignments.

• Coordinate with QC team to ensure sample accuracy and survey data integrity.

What We’re Looking For

• 1–2 years of experience in vendor management, operations coordination, or market research project support (Freshers with internships or exposure to similar functions are also welcome to apply)

• Basic understanding of market research and survey operations (quant or qual)

• Strong verbal and written communication in English and Hindi

• Proficient in MS Excel, Google Sheets, and task tracking tools

• Strong coordination and follow-up skills

• Ability to multitask, stay organized, and meet deadlines

• Team player with a proactive mindset

Preferred Background

• Bachelor’s degree (any stream)

• Internship or work experience in market research agencies, survey vendors, or operational support roles is a plus

• Comfortable working in a fast-paced and structured environment

Why Join Us?

• Exposure to real-world research execution and operations

• Opportunity to work with top clients and vendors

• Strong learning and growth potential in a fast-growing organization

• Supportive team environment with structured workflows

• Opportunity to manage projects across diverse sectors including FMCG, BFSI, Healthcare, and more
• Work with a purpose-driven organization committed to ethical and impactful research.