Operations manager Key Responsibilities
- Lead night shift operations across preparation, frying, and packing departments, ensuring consistent delivery of production targets, quality standards, and customer specifications.
- Act as a visible and approachable leader on nights, supporting all functions across the site (production, engineering, technical, hygiene, and logistics) to maintain operational continuity.
- Serve as a key escalation point for senior stakeholders, providing clear communication, rapid decision-making, and effective resolution of operational issues outside core business hours.
- Drive a culture of accountability, engagement, and teamwork, ensuring all colleagues understand customer expectations, site priorities, and performance targets.
- Accurately track and manage labour hours across shift, ensuring full compliance with ETI (Ethical Trading Initiative) standards, working time regulations, and site policies, proactively identifying and addressing any potential breaches.
- Monitor production performance in real-time, working cross-functionally to remove bottlenecks, minimise downtime, and improve overall equipment effectiveness (OEE).
- Ensure full compliance with food safety, quality, and legal standards (e.g. HACCP, BRC, H&S), proactively addressing risks and stopping unsafe practices where necessary.
- Lead continuous improvement initiatives, driving gains in yield, efficiency, and right-first-time production through data-led decision-making.
- Build strong working relationships across departments, enabling seamless communication between day and night operations and supporting site-wide objectives.
- Coach and develop supervisors and team leaders, strengthening capability, succession planning, and overall team performance.
- Support site KPIs including cost control, waste reduction, labour efficiency, and service levels, contributing to overall business profitability.
- Manage incident response on shift, including technical, engineering, or staffing challenges, ensuring minimal disruption to production schedules.
- Champion a positive safety culture, Lead and chair the monthly Health and Safety Meeting, while also embedding best practice and ensuring all team members operate in a safe and compliant manner.
Experience within the food industry, preferably chilled / high-risk products at a Management level.
Strong people management, leadership & coaching skills. Being able to motivate, engage and develop a team.
Experience in delivering production plans within a fast-moving environment.
Effective communicator across all levels with a flexible attitude & approach.
- Company Bus Service from Norwich, Attleborough, Wymondham and Thetford Centre
- Exclusive 2 Sisters employee discount - offering savings of up to 60% with brands including Asda, Morrisons, Marks and Spencer and Tesco.
- 50% off your total bill in all of our group restaurant brands
- Cycle to Work Scheme
- Free onsite parking
- Hot food available on site plus free hot drinks
- Employee of the Month awards
- Fantastic development opportunities available for promotion and career development
- In-house training
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