Unified Communications Architect

Job Description:

CSRA is looking for a Senior Unified Communications Architect to lead a team in optimizing a Unified Communications strategy and roadmap.

Top Skills:

• Deep knowledge of Global VoIP and Contact Center platforms;
• CRM integration with contact center solutions;
• Public and private cloud communication architectures including SaaS; IP networking, LAN/WAN switching and QoS;
• Telephony dial plan design and call routing/control protocols
• Microsoft 365 Skype for Business Enterprise Voice experience; Avaya CM 6.3, Systems Manager, CMS, Elite Multichannel, Nice Recording; and Polycom RMX and room systems

Education = Bachelor, Masters preferred

• 9-12 + years of business solutions experience.
  Experience working with VOIP/Telephony and U infrastructure and architecture.
• 5+ years Contact Center experience with multichannel capability, CRM and reporting.
• 5+ years Avaya telephony, messaging and UC clients. 2+ years with video conferencing.

Thanks & Regards

Aditika Sithta

Technical Recruiter

Phone:908-765-0002 Extn:-261