Customer Service Representative

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Customer Service Representative

When you’re part of Thermo Fisher Scientific, you’ll do exciting work, and be part of a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of $20 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.

Please be aware, this role will be coming in on an initial 12 month FTC

The Team:

Day-day delivery of dedicated service, over multiple work streams, within a complex fast paced Customer Service environment. You will act as first point of contact for all external/internal customer service queries and are key to ensuring customers view Thermo Fisher Scientific as the company to partner with. Supporting the departmental supervisors and Customer Service Manager daily in their quest to achieve our mission.

Key Responsibilities:

• Handles and responds to all types customer problems, orders and general enquiries through a variety of channels – including phone, e-mail, and web.

• Efficient and accurate entry of orders.

• Is a customer advocate. Handles customer concerns and resolves complex or challenging customer inquiries by collaborating with various team members to tackle them, delivering an outstanding and effective customer service experience. Takes ownership for customer follow-up and communication.

• Strives to exceed set SL’s and Individual/Department/Company Targets.

• Handles all queries within the established process.

• Strives to continuously improve the processes they work with as well as how they deliver service to the customers, using defined company methodology.

• Participate in the departmental training plan and commit to a focus on continuous personal improvement.

• Effectively plans and prioritises workload every day to avoid backlogs.

Minimum Requirements (non negotiable):

• Track record of being able to multitask and work in a flexible and fast paced office environment.

• Familiarity and success within a target driven work place.

• Previous experience in business administration and data entry.

• Attention to detail.

• Be persistent, self-directed and results oriented.

• Able to influence and work effectively across the organisation.

• Proficiency in English, verbal and written.

• Appreciation and understanding of how to deliver ‘good’ customer service

At Thermo Fisher Scientific, each one of our 70,000 outstanding minds has a unique story to tell. Join us and contribute to our mission—enabling our customers to make the world healthier, cleaner and safer.