IT Support

Malaysia-Specific Responsibilities 3 – 5 years of experience in mobile or full-stack application development Good command in Bahasa Malaysia and English Regional Coordination •           Coordinate with local HR for employee lifecycle events •           Partner with Facilities for office moves, expansions, or renovations Local Language Support •           Provide IT support in Bahasa Malaysia and English •           Translate IT communications and documentation for local staff •           Support local regulatory filings requiring IT documentation Interested candidates are invited to send your comprehensive resume with current and expected salary package via this job ad.

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Work

location:

The Vertical Business Suite, Bangsar South., Malaysia Working time: Mon - Fri 9:00 am - 6:00 pm, work at the office 100% Key Responsibilities ๊User support and helpdesk •           Provide IT support for Malaysia office employees •           Manage IT ticketing system with SLA targets •           Conduct remote and on-site troubleshooting for hardware, software, and network issues •           Maintain knowledge base and self-service documentation for common issues Hardware & Asset Management •           Procure, configure, and deploy laptops, desktops, monitors, and peripherals •           Manage IT asset inventory and lifecycle (onboarding, transfers, offboarding) •           Coordinate with vendors for hardware repairs, warranties, and replacements •           Implement asset tracking system with quarterly audits   Software & License Management •           Install, configure, and update corporate software •           Manage software license compliance and renewals for Malaysia entity •           Administer user access provisioning/deprovisioning •           Support software Installation Network & Infrastructure Support •           Monitor and maintain local network infrastructure (WiFi, switches, routers, firewalls) •           Manage meeting room AV equipment, video conferencing systems (Zoom, Teams) •           Coordinate with regional IT for connectivity issues and ISP management •           Implement network security policies and access controls Onboarding & Offboarding •           Execute IT onboarding checklist for new hires (equipment setup, access grants, orientation) •           Conduct IT offboarding procedures for departing employees (equipment recovery, access revocation) •           Provide new hire IT training sessions (security awareness, tool usage) Local Compliance & Vendor Management •           Manage relationships with local IT vendors (ISP, hardware suppliers, service providers) •           Coordinate with Finance for IT budget tracking and procurement approvals •           Maintain audit-ready documentation for compliance requirements