We are looking to fill a position for Sr. process Engineer with at least 10 yrs. of relevant experience in [Project Management Practices.
The key areas of focus and deliverables are:
Cradle-to-grave process artifacts for Application Lifecycle Management, Knowledge Management, Asset Management, Change Management, Problem Management, and Incident Management
Evaluation and gap analysis for Application Lifecycle Management, Knowledge Management, Asset Management, Change Management, Problem Management, and Incident Management effectiveness review and continuous improvement recommendations of the Off-boarding process available to supervisors in the Customer Service Portal
To accomplish this, the Senior Process Engineer will:
· Assess current in-scope processes and make additional recommendations for improvements related to efficiency
· Make heavy use of available materials in the above mentioned areas as fodder for process engineering activities
· Develop process maps
· Identify associated process goals, and metrics for measurement of each goal, to ensure that process performance can be measured and quantitatively managed
· Meet with any applicable stakeholders to capture data and information as necessary and with Chief Customer Officer approval
· Draft, or facilitate preparation of, process flows and instructional materials in coordination with Communications team
· Ensure process interface with dependent, or related, processes across the enterprise
· Apply industry process engineering best practices to legacy and new processes
Three or more years’ experience with Process Engineering techniques and models
· Expert knowledge in designing and implementing processes and process assets and/or frameworks
· Successful completed the Intermediate Concepts of CMMI course
· Active Project Management Professional (PMP)An understanding of IT Service Management framework
· 10+ years’ experience with Project Management practices
· ITIL certification a plus
· Knowledge of large-scale process methodologies and frameworks in State government environments is a plus
Webcam interview is acceptable.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement. Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective-C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and Jquery mobile. Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one’s business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel’s through us. We make sure that we deliver performance-driven products that are optimally developed as per your organization’s needs. Take a shot at us for your IT requirements and experience a radical change.