Overview
This position is responsible for providing administrative and front office support within a dental care setting, serving our nursing home facilities, dental providers, and clinical teams. The Dental Front Desk Receptionist plays a critical role in coordinating patient care by managing scheduling, supporting treatment planning workflows, facilitating communication between facilities and providers, and ensuring accurate documentation within our dental practice management system.
Responsibilities
- Works daily with clinical field team to support patient care activities with our customers.
- Provides exceptional customer service with follow up communication to facilities, providers, and clinical field team.
- Demonstrates a strong sense of urgency when responding to all request.
- Works proactively to anticipate need and support patients, facility, and clinical team.
- Manages branch calendar and ensures appropriate schedule for facility and clinical team.
- Protects interiority of service by assuring necessary documentation is part of patient records.
- Manages the coordination of visit in the 360care timeframe.
- Tracks and manages the production of dentures prosthetics.
- Understands a clinical emergency with an intention to triage patient with the most urgent need.
- Assist field team with monitoring equipment, supplies, and planned maintenance.
- Understands company insurance as demonstrated with patient extended care and warranty process.
- Operates teams efficiently and understands production versus cost for each dental visit.
- Verify, review, and follow up on all patient information.
- Works with facility to ensure all paperwork is completed in advance of visit.
- Balance and review daily production reports and monitors for solutions.
- Conducts routine audits of data input to assure integrity of daily work.
- Keeps Branch Manager / Dental operations Director informed of events that could affect the integrity of company.
- Daily report production numbers to Branch Manager.
- Responsible for completing and initiating documentation process for denture preauthorization.
- Actively supports and complies with all components of the compliance program, including, but not limited to, completion of training and reporting of suspected violations of law and Company policy.
- Maintains confidentiality of all information; abides with HIPAA, OSHA, and PHI guiltiness at all times.
- To work remotely, it is expected you will have a reliable, nonpublic high-speed internet connection with sufficient bandwidth to participate in all work-related activities. Any interruptions in service should be immediately reported to your manager.
- Reacts positively to change and performs duties as assigned.
Qualifications
- High school diploma required; college degree or experience preferred.
- Dental scheduling experience required.
- Dental office experience required.
- Strong computer skills required with proficiency in Microsoft Office
- Critical thinking/Solutions-based skills required for time sensitive environment.
- Strong time management skills required.
- Detail-oriented
- Ability to multi-task
We will only employ those who are legally authorized to work in the United States. Any offer of employment is conditional upon the successful completion of a background investigation and drug screen.
