professional Call Center Representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and scheduling appointments for garage door service. The Call Center Representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response. Build routes the the technicians to drive servicing customers with garage doors need.
To be a successful Call Center Representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable. Knowledge of geography for the DMV area and the ability to read a map and multitask building technicians routes and schedule.
One (1) year of Customer service or dispatching experience required.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
495 Garage Door, Inc. is a family owned business located in Maryland. As a family owned business we understand the importance of meeting the needs of our clients - one customer at a time. Our attention to detail, and the commitment to prioritizing the needs of each customer have been the driving force behind our company’s success. A steady stream of satisfied customer referrals has made us a trusted name in the field. Every call seeking to repair a broken cable, garage door opener, or complete a new installation from the major garage door brands is treated with professionalism, courtesy and respect.