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    4Front Solutions, LLC

    Telecommunications

    Customer Service Representative - Troubleshooting Specialist

    Guardian Protection Services 174 Thorn Hill, United StatesOn-SiteFull-timePosted 1mo ago
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    Job description

    Schedule - 2:45p - 11:15p, will work weekends

    Are you the go-to problem solver in your circle? Do you thrive on helping others navigate technical hiccups with patience and clarity?  Due to the growing demand for smart home security solutions, we’re seeking Customer Service Representatives with strong troubleshooting skills. In this role, you’ll be the first line of support for customers experiencing issues with our products and services—turning confusion into confidence with every call.

    We provide smart technology, 24/7 professional monitoring, and peace of mind to hundreds of thousands of customers. Our products are installed by experts, monitored by real people, and truly make a difference.

    What's in it for you:

    • Competitive hourly wage with discounted services and PerkSpot benefits
    • Day one benefits: Medical, dental, vision, 401K and more
    • Generous paid time-off plus ten additional paid holidays
    • Free on-site gym membership and a discounted cafeteria
    • Continuous training that sets you up for success—and advancement
    • An amazing culture that values growth, teamwork, and integrity

    What you’ll be doing:

    • Handle inbound customer calls with professionalism and empathy
    • Diagnose and resolve technical issues across a range of devices and platforms
    • Walk customers through step-by-step solutions in real time
    • Promote safety by educating customers and recommending tailored product solutions to drive sales
    • Support an ever-changing industry that is fueled by technology

    What you'll need:

    • Strong communication skills with a calm, clear phone presence
    • Proven ability to troubleshoot technical issues (software, hardware, connectivity)
    • A passion for technology and a desire to learn
    • Ability to multitask and stay organized in a fast-paced setting
    • A genuine desire to help people and solve problems

    If you're ready to turn frustration into relief and make someone's day better with every interaction, we want to hear from you. Apply today and bring your troubleshooting talents to a team that values your skills and your voice.

    Who We Are
    The Armstrong Group is a family owned and operated collection of diverse companies. What began in 1946 as Armstrong County Line Construction, founded by Jud L. Sedwick in Kittanning, PA, has now grown into an organization that encompasses multiple industries and employs over 2,400 individuals nationwide. Our brands include Armstrong Utilities, Guardian Protection, Armstrong Development, 4Front Solutions, Twin Pops, and Armstrong Comfort Solutions.   
    Armstrong is an Equal Opportunity Employer.

    Job details are sourced from the employer's original posting.

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    About the company

    4Front Solutions, LLC

    agoc is a company operating in the telecommunications industry, providing essential services in a fiber-based GPON environment to keep homes and businesses connected.

    View all 4Front Solutions, LLC jobs
    Industry
    Telecommunications
    Open roles
    48

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