Other preferred locations: Nottingham, Dublin
The Technical Product Analyst drives the development and release of products and tools, focusing on technical execution and operational readiness. This role acts as a key technical liaison with engineering teams and internal/external stakeholders, translating needs into technical requirements, guiding development, and ensuring product quality, release readiness, and ongoing technical support.
Responsibilities
Product & Release Management
- Provide essential technical input especially for releases and upgrades.
- Develop risk assessments for product upgrades, defining mitigation and testing strategies.
- Determine and manage configuration options for production features, including scripting as needed.
- Maintain detailed records of upgrade processes and configurations.
- Collaborate with DevOps, Engineering, QA, and Client Directors for seamless deployments and upgrades.
- Support the creation and execution of upgrade plans and timelines.
- Create and maintain essential product documentation, including release notes and user manuals.
Product Support & Issue Resolution
- Serve as a technical product expert, providing in-depth support for product inquiries.
- Investigate, triage, and prioritize complex product bugs and technical issues.
- Develop and implement mitigation strategies for client-specific upgrades or technical challenges.
Testing & Quality Assurance
- Manage and maintain dedicated testing environments for issue investigation and release testing.
- Prepare and configure test environments with specific data and configurations.
- Write and execute comprehensive upgrade test cases.
Product Definition
- Define and implement requirements for new and existing products.
- Develop detailed product specifications, user stories, and acceptance criteria.
- Gather user needs from client engagements and internal stakeholders, translating them into product requirements.
- Analyze product performance data to inform future technical and product strategy.
- 3+ years in clinical research, specifically in clinical supplies operations, RTSM/IRT services delivery, support, or eClinical systems implementation.
- Proven experience in software development, including writing Python scripts and performing code reviews.
- Demonstrated experience in software testing, including test case development and execution.
- Familiarity with regulatory guidelines such as US FDA GCP, ICH GCP, 21 CFR Part 11, and EU Annex 11.
- Experience with Agile development methodologies is a plus.
Skills
- Strong analytical, problem-solving, and data-driven mindset.
- Proficiency in Python coding for scripting and analysis.
- Excellent verbal and written communication skills, capable of conveying complex technical information clearly.
- Strong collaboration, project management, and organizational abilities.
Education
Bachelor's degree in Information Technology, Computer Science, Engineering, or a related scientific field. Equivalent practical experience will be considered.
