We’ve been serving Texans for over 70 years, and our mission is bigger than banking. At Greater Texas | Aggieland Credit Union, we believe in building connections that last — with our members, our community, and our team.
Here, you’ll find more than a job. You’ll find a place where:
- Relationships matter. We get to know our members and walk with them through life’s milestones.
- Community comes first. Giving back and making a difference is part of our DNA.
- Every role has purpose. Your work makes an impact far beyond the day-to-day.
If you have a passion for people and want to be part of something meaningful, you’ll feel right at home with us.
What's in it for you as a Contact Center Representative:
- Hybrid position
- Training and ongoing coaching to learn highly desired skills for career development.
- Opportunity to be part of a growing organization where you can make an impact on members, teammates, and the community in meaningful ways.
- Greater Good: 16 hours paid volunteer time per year
- Full Benefits Package: 401k, Medical, Dental, Life, 12 paid holidays, Paid Time Off
The Basics as a Contact Center Representative:
What you'll do as a Contact Center Representative:
In this role you'll enhance the member experience by providing top-tier service through phone and digital communication channels. You'll build strong relationships with members and offer a first call resolution approach, listen to member needs, and deliver supportive solutions.
- Assist members by phone with questions regarding their accounts and offering solutions.
- Educate members on credit union products and services.
- Process basic financial transactions: transfers, check orders, loan payments.
- Meet key performance indicator (KPI) metrics to maintain top-tier member support
- Work cohesively with other departments or skilled-based team members to provide the member with solutions beyond area of expertise.
Must Have as a Contact Center Representative:
- 2+ years in a customer service role or professional experience.
- Must have a pleasant and professional speaking voice.
- Confidentiality and attention to detail is a must.
- Someone who can confidently talk with a variety of people.
- Teachable, Can-Do Attitude, A Sense of Humor :)
- Someone who can confidently talk with a variety of people.
Nice to Have as a Contact Center Representative:
- Bilingual in Spanish and English.
- Previous Call Center experience.
- Previous Financial Institution experience.
