Customer Service Representative - $21/hour

At Solar Atmospheres, our customers trust us with parts that end up in spaceships, airplanes, and medical devices like pacemakers. As a Customer Service Representative in our Fontana, CA office, you'll be the person making sure those customers always know where their order stands: from status updates to delivery timing to documentation.

Whether you have direct customer service experience or come from a general office background, with the right attention to detail and communication skills, we'll train you to succeed in this role.

Schedule: 8:00am–4:30pm, Monday–Friday

What you'll do 

You'll be the go-to person customers count on for answers, so you'll need to be comfortable juggling multiple requests at once without losing track of details. Expect a mix of the following:

• Respond to customer status requests received by email and phone
• Provide customers with delivery information and proactively notify them of late deliveries
• Communicate delivery requirements internally to the appropriate personnel
• Provide customers with inventory information upon request
• Update revised documents within the internal database
• Pull and prepare records as requested, including confirming records are complete prior to scanning
• Email customers when specific documents are needed
• Prepare and send the daily expedite report
• Assist with monthly inventory
• Assist data entry and office personnel with additional tasks as time permits

What you need to thrive in this role 

• High School Diploma or GED required
• 2 years' customer service, general administrative, or business office experience preferred
• Reliable and organized with the ability to multitask and prioritize in a fast-paced environment
• Effective oral and written communication skills and good judgment
• Basic to intermediate proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, etc.)
• Comfortable working directly with customers by phone and email

About us 

The mission of Solar Atmospheres is to add significant value to our customer's operations by thermally treating parts, principally in a vacuum environment, with an unwavering commitment to honesty in all relationships. We will strive to fulfill this mission while:

• Performing our work with an emphasis on quality and responsiveness
• Operating with an awareness and appreciation of the value of our customer's parts while in our care
• Forever looking "forward" in the area of technical capabilities
• Demonstrating a willingness to "accept the challenge"
• Providing and maintaining a work environment that is safe, clean and reflects our respect for human dignity
• Providing our employees with an opportunity for personal growth, challenge and reward
• Maintaining a workplace that is environmentally friendly
• Sustaining long-term growth and profitability

What we offer you 

We care about our employees' well-being and show it by providing the following:

• Pay: $21/hour
• Medical, Dental, and Vision
• Life & AD&D Insurance
• 401K with Company Match
• Paid Time Off
• Employee Assistance Program
• Employee Referral Program

Thank you for considering us as a potential employer!

At Solar Atmospheres, we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to that by ensuring that our place can be anyone's place.