Certification Advisor Associate

About K12 Coalition

K12 Coalition provides products and services that help K-12 schools and teachers achieve transformational learning outcomes. We tackle many of today’s toughest education obstacles, including teacher certification, test preparation, professional learning, curriculum, consulting, and strategic planning. K12 Coalition came together when educators with deep experience as teachers, school leaders, and high-level district administrators observed a genuine need for something better. Our divisions include iteach, Passage Preparation, Professional Development Institute, Teaching Channel, Lavinia Group, and Keys to Literacy.

About iteach

iteach is a competency-based educator preparation program helping to fill the void the nation faces with the unprecedented teacher shortage. iteach offers state-approved educator preparation programs in multiple states, enabling recent graduates, career changers, paraprofessionals, substitute teachers, and others to earn their educator licensure through an affordable, flexible, and fully online pathway. Notably, iteach was the first educator preparation program outside of an institution of higher education to earn accreditation from the Council for Accreditation of Educator Preparation (CAEP).

Employment Type: 

• Full-Time 

• Non-Exempt

• Hourly

Location: This is an in-office role located in Denton, Texas.

The Opportunity

The Certification Advisor Associate at iteach, a division of K12 Coalition, is essential in supporting candidates as they progress through the teacher certification program. Responsibilities include managing certification procedures, overseeing licensure and testing requirements, guiding candidates through program milestones, and recommending final certifications. The position combines operational expertise with a strong focus on customer service, addressing candidate inquiries and ensuring a smooth transition from enrollment to final certification. This role directly contributes to the success of aspiring educators as they prepare for impactful teaching careers.

What You’ll Do

Certification Oversight

• Ensure compliance with licensure requirements throughout the program.

• Recommend candidates for initial and final certifications.

• Monitor candidate progression from enrollment to residency to final certification.

Candidate Support and Communication

• Address candidate inquiries via phone and email regarding the certification process.

• Provide clear guidance and set expectations for certification milestones.

• Support candidates through inbound and outbound communication during the enrolled-to-residency process.

Stakeholder and Program Management

• Maintain relationships with district partners, local education agencies, and state stakeholders.

• Keep accurate records and documentation related to certification processes.

• Stay updated on certification requirements in assigned regions/states as assigned.

Team Collaboration and Other Duties

• Collaborate with management to enhance enrolled-to-residency conversion rates.

• Support the team with additional tasks and responsibilities as needed to help meet evolving organizational goals and objectives. 

• Bachelor’s degree preferred.

• Minimum of 3 years in a team-oriented, collaborative environment, preferably in education or a related field.

• Experience handling high volumes of inbound and outbound communication, with a focus on supporting candidate and district needs effectively.

• Ability to coordinate multiple moving parts within program timelines, ensuring deadlines are met and goals are achieved.

• Familiarity with education systems, educator certification processes, or similar education-adjacent fields is highly desirable.

• Knowledge of educator certification processes or familiarity with licensure requirements in multiple states is strongly preferred.