Team: Customer Support
Location: Berlin
Start date: As soon as possible
Working hours: 20 hrs/ week
Salary band: Shared before your first interview
Working language: German (excellent written and spoken required); English (internal company language)
As Working Student Customer Support (f/m/d) at Gymondo, you’ll become part of a dedicated team and gain real insight into customer support at a growing digital health company. You’ll be close to our users and help shape their experience with Gymondo — one of the leading digital fitness platforms in the German-speaking market and part of the 7NXT Health Group.
You are the first point of contact for our customers — and you don’t just react, you genuinely help
You handle incoming inquiries and escalate complex cases to the senior team in a targeted way
You document customer interactions carefully in our CRM and ticketing systems
You actively contribute customer feedback to the team
You consistently think from the customer’s perspective and work towards real solutions
You communicate clearly and empathetically, even in high-volume situations
Must-have
Officially enrolled as a full-time student at a state-recognised university
Based in Berlin
Excellent written and spoken German
Good English language skills
Empathy, patience, and a strong service mindset
Reliable, structured, and able to stay on top of things even under pressure
Confident with digital tools and quick to pick things up
Nice-to-have
First experience in customer-facing roles (e.g. retail, hospitality, internship)
Interest in fit-tech trends and digital health products
First experience with CRM or ticketing systems (e.g. Zendesk, Jira)
Passion for motivating and inspiring people
Gymondo is one of the leading digital fitness and nutrition platforms in the DACH region — with over 2,000 workouts, holistic training programmes and smart nutrition plans. As part of 7NXT Health Group, we help millions of people make movement a lasting part of their everyday lives.
Our team pushes each other, thinks critically and grows together. We take responsibility — for our users, our products and our planet.
We welcome what makes you unique.
At Gymondo we believe in diversity, openness and team spirit. No matter which gender you identify with, whether you have a disability, what your neurotype is, where you come from, what you believe in or how you love — you are welcome here.
Don’t meet all the criteria? No problem — if you’d like to help shape the future of fitness & wellbeing with us, we look forward to your application.
Need a more accessible process or have questions? Write to us — we’ll find a way.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
7NXT GmbH is a company focused on providing innovative solutions within its industry.