DevOps Engineer

8x8 connects our customers and teams globally, empowering CX leaders with performance and insights to make smarter decisions, delight customers, and drive lasting business impact.

We are looking for a Senior DevOps Engineer to act as a subject matter expert responsible for building, deploying and continuously supporting the 8x8 Cloud Backend platform and services. The role is highly technical and balanced between engineering and operations roles. The ideal candidate will be a self-starter who can act independently, lead other team members, and represent operations core values across the organization while ensuring the highest levels of availability, performance and security.
In this role you'll be:

Helping development teams get their services to production, from CI/CD pipelines to the deployments themselves
Maintaining and troubleshooting production environments
Configuring and running both managed cloud services and self-hosted systems
Automating everything that can be automated, so the team spends its time on engineering instead of repetitive manual work
Responsibilities
Design, develop and deploy infrastructure automation solutions for 8x8 environments
Automate and optimize cloud infrastructure
Stay current with the latest trends and best practices in public cloud
Provide best practices, recommendations, and guidance for Public Cloud usage (e.g. AWS)
Operational point of contact for development, operations and Quality Engineering
Work on automation and implemented continuous integration processes with Terraform, Ansible, Jenkins and Git
Evaluate current development procedures, recommend and implement tools and practices to increase efficiency and repeatability
Operational review of existing architecture with the goal of automating and improving the existing and future environments
Work closely with other teams and understand the functionality of applications and assist with various automation and configuration tasks
Provide support on Incident Response
Contribute and maintain documentation ensuring knowledge is shared within the team
Be available for on call when needed to support the infrastructure and our systems.
Qualifications
Proven experience leveraging AI-enabled tools to enhance efficiency, problem-solving, and collaboration.
B.S. degree in Computer Science or relevant field experience
5+ years of experience with DevOps technologies, cloud-based provisioning, monitoring, and troubleshooting (preferably in AWS and/or Azure).
Solid experience in AWS VPCs, EC2, S3, Elastic Beanstalk, EKS, K8s, Cloudformation, Lambda and IAM policies mastering in large-scale deployments
Hghly proficient administering a Linux environment, including configuration of networking and security
Demonstrable expertise around specifying, designing, and implementing system health, performance monitoring tools, and software management tools for 24x7 environments
Strong debugging and systems analysis skills around identification and rapid issue resolution
Experience implementing CI/CD strategies
Container deployments
Experience using Engineering tools like Jenkins, Git, Argo CD
Experience with system management automation tools like Chef, Ansible, Terraform
Scripting skills including bash, python, ruby, etc.
Excellent communication skills and the ability to work well in a geographically dispersed team

8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

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