Patient Intake Coordinator - Medical Office Specialist

SUMMARY:

South Texas' most reputable pain management clinic is looking for a key player in making our patients feel welcome and confident about their treatments. The ideal candidate is someone who takes pride in providing the best possible patient experience.

As the first point of contact, our Patient Intake Coordinators - Medical Office Specialists play a pivotal role in shaping our patients' experience. You will be responsible for greeting patients with warmth and professionalism, managing phone communications, scheduling appointments, and providing vital information about our services.

KEY RESPONSIBILITIES:

• Warmly greeting patients and visitors, in person and over the phone.
• Scheduling and confirming appointments using our electronic health record system.
• Handling patient inquiries and providing information about our services and procedures.
• Managing patient records and ensuring confidentiality and accuracy.
• Assisting with billing and insurance verification.
• Facilitating a smooth flow of communication between patients and healthcare professionals.

REQUIREMENTS:

• Bilingual: English and Spanish.
• High school diploma; Associate degree or above preferred.
• 7+ Experience working in clinical or surgical office setting
• Fluent communication skills: in-person, written, and by phone.
• Strong people and building relationships skills.
• Experience with high volume of patients.
• Advanced with EMR/EHR, Microsoft Office, Google Docs.
• Attention to details – data entry speed and accuracy a must. Be able to type at least 60 words per minute.

WHAT WE OFFER:

• A highly competitive base salary.
• Attractive performance bonuses.
• The opportunity to be at the forefront of transforming patient communication in healthcare.
• A dynamic work environment where your contributions have a direct impact on our growth and patient satisfaction.

If you are looking to be appreciated for your efforts, in a teamwork environment, we are excited to meet you and welcome you to apply for this great opportunity.

All applicants MUST complete the following survey with their application: https://surveys.cultureindex.com/s/aLd4c5n458/113119

Applications without the completed survey will not be considered.