Financial Services Consultant- Teller / Personal Banker
Job Type: Full Time
Exemption Type: Non-Exempt
Wage Amount: $19.50 hourly minimum
The primary purpose of the Financial Services Consultant I is to create an enjoyable, memorable, and impactful experience through the delivery of exceptional member service while building strong, long-term financial relationships and striving to positively impact members with each interaction. In accordance with established policies and procedures, the Financial Services Consultant I will engage in consultative conversations with members, identify their financial needs, and recommend valuable solutions to improve their financial well-being and quality of life. This entry level position is a great way to start your financial services career!
Member Consultation
- Engage in meaningful consultative conversations, uncovering members’ needs and recommend products and services to improve their financial lives.
- Embody sincere empathy and display a deep passion for helping members achieve their financial goals.
- Assist members and prospective members with opening/closing deposit products and services.
- Recommend lending products/services and assist members with loan applications through video lending or refer to a branch lender.
- Identify and refer investment opportunities to A+ Wealth Management.
Financial Transactions
- Process financial transactions and service requests.
- Operate, maintain, and balance a cash drawer.
- Assist members with disputes and fraudulent transactions.
- Perform updates to members’ accounts (including but not limited to ownership changes, adding/removing beneficiaries, changes of address, etc.).
- Assist members with Safe Deposit Box entry (where applicable).
Branch Support
- Meet or exceed goals to support branch growth and the overall member experience.
- Perform or assist with vault teller responsibilities (balancing, buy/sells, and cash recycler management).
- Assist with the loading of ATMs (where applicable).
- Perform or assist with daily branch tasks (including but not limited to opening/closing duties, prepare outgoing currency shipment, etc.).
- Participate in branch meetings and trainings.
- Assist other branch locations as needed.
- Maintain knowledge of credit union products/services and policies/procedures.
- All other duties as assigned.
Community and Business Development
- Volunteer to participate in business development and community events.
- Represent the A+FCU brand and mission within the communities we serve; observe the highest standards of professionalism at all times.
- Deepen relationships at community/business development events by recommending A+FCU products and services.
Compliance
- Adhere to all A+FCU policies and procedures.
- Maintain adherence and compliance to all laws, rules, regulations, and internal controls.
- Complete required regulatory training as assigned.
Education and Experience
- High school diploma or G.E.D. equivalent required.
- Six months’ work experience required (personal banker, sales, and/or teller experience preferred).
Knowledge, Skills & Abilities
- Strong interpersonal skills, including the ability to demonstrate empathy, compassion, and understanding of others.
- Demonstrate and utilize professional communication skills, both written and verbal.
- Strong attention to detail and ability to follow-through on assigned tasks.
- Ability to work independently and as part of a team, with the flexibility to adapt to change.
- Strong time management and organizational skills.
- Basic knowledge of math/computer skills.
- Microsoft Office Suite product knowledge preferred.
- Must have the ability to travel between branch locations (as assigned).
- Floater branch – at least 25% of the time.
- Non-Floater branch – at least 5% of the time.
Physical Requirements
- Must be able to stand for long periods of time.
- Part-time team members must have the ability/stamina to work at least 28 hours per week.
- Full-time team members must have the ability/stamina to work at least 40 hours per week.
- Will frequently reach, bend, stoop, carry, finely manipulate and key in data.
- Must be able to engage in problem-solving skills to help identify and resolve member issues.
- Must be able to communicate extensively through in-person, e-mail, written, and telephone communications.
Decision-Making Capabilities
- Types of Decisions requiring supervisory approval: Exceptions outside of role limits, legal questions, and situations outside A+FCU policies and procedures.
