Branch Quality Specialist

The Branch Quality Specialist is responsible for supporting, monitoring, maintaining and administering the quality management processes for the Bedford Heights location which would include Auditing Data Analysis, and Process Improvement of the Quality Systems.

A. M. Castle & Co. has over 135 years of experience as a leader in the metals service center industry. We provide exceptional benefits including but not limited to medical, dental, vision, 401K match, disability benefits and tuition reimbursement.

Hours: 8am - 5pm Monday - Friday
Compensation range: $50 - $65k + incentive eligible

PRIMARY RESPONSIBILITIES/ACCOUNTABILITIES:

Essential Primary Responsibilities:

• Maintains various components of local quality program related to data analysis, systems evaluations, and product assessment.
• Documents quality issues and performance measures for leadership review. Recommends new methods and processes.
• Performs audits and evaluation of workflow, work methods, and procedures on an ongoing basis and initiates corrective action and process improvements where appropriate.
• Manages and maintain the Quality Process / Quality System assigned site(s).
• Acts as local quality representative and provides support for compliance audits.
• Serves as a quality resource for the location(s) during internal audits of AS and ISO.
• Coordinates and responds to customer quality problems and audits. Maintains customer approvals for the location - supports and implements requirements.
• Acts as a facilitator for problem solving, corrective action, and quality initiatives. Communicates findings to both internal and external customers.
• Maintains records and reports on the status of the Quality Process for all departments and/or locations.
• Assures that employees receive required quality or other training as assigned.
• Provides product technical and product quality control support.

Physical Demands/Working Conditions:

• General office environment, PC use
• Minimal travel may be required

MINIMUM QUALIFICATIONS:

Required Experience: Type, Skills, and Years:

• Two years of progressive quality system and customer quality systems experience
• Understanding of AS9100 and ISO9001 requirements
• Advanced verbal and written communication skills
• Leadership skills
• Advanced computer skills including knowledge of Oracle Systems, BI / SQL Tools, MS Office Suite, Microsoft Excel, Visio, and Microsoft Project
• Knowledge and experience with monitoring and measurement tools
• Ability to think analytically and solve problems
• Able to interpret drawings and specifications

Required Education:

• High school diploma or GED

Preferred Qualifications:

• Quality auditor training and experience
• Experience in AS9100 or ISO 9001 in a metal's environment or manufacturing environment
• Customer DQR certifications, (ex: UTC, PW, Sikorsky)
• Bachelor’s degree
• College coursework in Communication, Engineering, Industrial Management

We are an Equal Opportunity Employer

Please view Equal Employment Opportunity Posters provided by OFCCP

Company Overview: Founded in 1890, A. M. Castle & Co. is a global distributor of specialty metal and plastic products and supply chain services, principally serving the producer durable equipment, oil and gas, commercial aircraft, heavy equipment, industrial goods, construction equipment, retail, marine and automotive sectors of the global economy. Its customer base includes many Fortune 500 companies as well as thousands of medium and smaller-sized firms spread across a variety of industries. Within its metals business, it specializes in the distribution of alloy and stainless steels; nickel alloys; aluminum and carbon. Together, Castle operates service centers located throughout North America, Europe and Asia.