Assistant Manager, People Development

Assistant Manager, People Development

Job Summary:

This role co-leads and co-manages the design, development, and delivery of learning experiences that build employee capability and enable business performance across Support Office (SO) and Distribution Center (DC) teams. The Assistant Manager partners closely with the Learning Experience Manager/Senior Manager and stakeholders to identify development needs, implement scalable, blended learning solutions, ensure smooth execution of programs, and drive learner engagement through data, technology, and continuous improvement.

Area of Responsibilities: 

• Design and Deliver Scalable Learning Solutions
Co-design and deliver blended end-to-end learning programs (e.g., eLearning, workshops, coaching) tailored to Support Office - Commercial, Non-Commercial, and Distribution Center teams, ensuring alignment with business goals and future capabilities.

• Partner with Business Leaders to Identify Capability Gaps
Collaborate with stakeholders to assess current and future skill needs. Translate insights into actionable learning solutions, using data-driven analysis and available learning analytics (including AI-enabled tools) to support prioritization and program design.

• Embed a Culture of Continuous Learning and Innovation
Drive learning adoption within assigned business groups by integrating learning into day-to-day workflows and promoting self-directed development. Support initiatives that leverage digital platforms and AI-curated content to enhance accessibility and personalization of learning.

• Leverage AI to Enhance Learning Experience Design
Use AI tools to automate content creation, personalize learning paths, and analyze learner engagement and performance, enabling more targeted and effective interventions.

•Monitor and Evaluate Learning Impact
Track and analyze program effectiveness using KPIs, continuously improving learning solutions based on feedback, performance data, and business outcomes.

•Ensure Learning Solutions Reflect Organizational Values
Integrate company values, DEI principles, and leadership behaviors into all learning experiences to reinforce culture and drive consistent employee engagement.

•Manage Learning Operations and Partnerships
Administer learning platforms, manage internal and external providers, and ensure seamless execution of learning events, including logistics, communications, and learner support.

•Stay Ahead of Learning Trends and Technologies
Continuously explore emerging learning technologies, including generative AI, immersive learning (AR/VR), and adaptive learning systems to future-proof capability building.

Functional Competencies and Skills

•Learning Experience Design & Delivery
Ability to create scalable, blended end-to-end learning programs tailored to diverse teams and aligned with business goals.

•AI-Driven Personalization & Analytics
Proficiency in using AI tools to personalize learning paths, automate content creation, and analyze learner engagement and impact.

•Strategic Stakeholder Collaboration
Skill in partnering with business leaders to identify capability gaps and co-develop future-focused learning solutions.

•Learning Technology & Platform Management
Expertise in managing digital learning platforms, tools, and vendor relationships to ensure seamless learner experience.

•Performance Measurement & Continuous Improvement
Ability to track learning effectiveness using data and apply insights to refine programs and demonstrate ROI.