Group Senior Manager, Continuous Improvement

Group Senior Manager, Continuous Improvement

JOB SUMMARY

You lead enterprise process excellence to drive Watsons ways of working—simple, fast, customer‑first mindset. You shape end‑to‑end processes that connect people, systems, and customer journeys, ensuring clarity, discipline, and consistency without diluting functional ownership. You embed customer-centric design, digital innovation, and continuous improvement to build scalable, resilient, and future‑ready operations. Through strong governance, capability building, and partnership with leaders, you enable strategic alignment, operational excellence, and sustainable value—putting a smile on customers’ faces today and tomorrow.

JOB ROLES

This role focuses on:

Process Excellence & Value Creation: Owns the enterprise process excellence agenda to deliver clear, measurable business value with science, driving efficiency, simplicity, and customer impact through end‑to‑end, outcome-driven processes that enable scalable and disciplined ways of working across Watsons.
Enterprise Transformation & Strategic Focus: Leads and orchestrates enterprise-wide transformation, prioritizing initiatives that drive sustainable growth and performance, aligning process, people, and systems into integrated programs that advance Watsons ’strategic priorities.
Governance & Standard Ways of Working: Establishes strong governance, standards, and controls to ensure consistency, compliance, and scalability, embedding one Watsons way of working that drives alignment, accountability, and disciplined execution across functions.
Digital & Automation Enablement: Champions the adoption of digital, automation, and innovative solutions to elevate productivity, agility, and customer experience, ensuring seamless integration between enterprise processes and systems through user-centric, scalable digital workflows.
Performance Insights & Continuous Improvement: Drives a data-led, performance and results driven culture, leveraging clear metrics, dashboards, and end‑to‑end process visibility to enable fact-based decisions, proactive issue resolution, and continuous optimization.
Capability Building & Culture of Excellence: Builds organizational capability and embeds a culture of continuous improvement, innovation, and ownership, institutionalizing process knowledge through structured documentation and capability programs that ensure consistent understanding and repeatable excellence across the enterprise.