Senior Manager, Customer Relationship Management - Omni Channel Customer Experience

Senior Manager, Marketing (Omni Channel Customer Experience

online, offline, and hybrid touchpoints. You oversee the Customer Care team, strengthen service excellence frameworks, and champion data-driven improvements that elevate the end-to-end journey.
You continuously benchmark customer experience practices against industry standards to ensure the company remains competitive and future-ready. You also lead the rollout of customer experience innovations, implementing new digital tools and service models that enhance convenience, personalization, and responsiveness.
You partner closely with Marketing, Operations, Retail, IT, Digital, and Sales Operations to shape customer-centric standards across brands and store formats, build differentiated service models, and reinforce a culture of service excellence that drives loyalty and business results.