SUMMARY
E-DC Last Mile Supervisor is accountable in ensuring organization’s customer standards are met. To support the business, He/she is expected to constantly demonstrates a customer-focused character while monitoring the processes involving customer experience and last mile performance.
ROLE
Investigating customer concerns/problems arising from eDC fulfilment issues and create mutually beneficial solutions for better customer service
Handling issues that have escalated from customer service associates related to eDC operations.
Managing customer expectations thru sending notifications whenever delays in delivery are foreseen.
Proactively work with last mile providers volume forecast in order for the latter to prepare needed transportation.
Monitoring last mile delivery performance for both home delivery and Click and collect to ensure service level agreement is achieved.
Releasing weekly and monthly regional KPI results for management’s evaluation and monitoring of overall performance.
Monitoring staff performance to determine areas of improvements.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
A.S. Watson Pharma is a pharmaceutical company operating in the Philippines.