A.T. Still University (ATSU) is seeking a full-time, exempt Analyst Network Technologies on the Kirksville, MO campus. This position reports to the Network Engineer. The Analyst Network Technologies will monitor and maintain ATSU network systems; plan and execute ATSU network hardware and software upgrades; keep inventory of hardware, software, and support contracts; provide network-related escalation support to ATSU Service Desk and act as backup support contact for Network Engineer; research and recommend technical solutions to meet ATSU strategic business and academic requirements; collaborate with Network Engineer to build out and expand network capacity as required; work with third-party engineers to troubleshoot and support ATSU network
infrastructures; audit the security of various types of network devices and configurations such as network switches,
routers, and wireless systems; contribute to ITS projects; document network functions using network diagrams and
video; work with the team to increase operational efficiency and reduce costs.
Duties & Responsibilities
- Provision, configure, and maintain routing, switching, DHCP, and RADIUS authentication infrastructure.
- Execute routine firmware upgrades, hardware replacements, and network adds/moves/changes.
- Collaborate with Network Engineers on capacity planning, network design, and core infrastructure expansion.
- Maintain accurate topology diagrams, asset management records, and technical documentation.
- Administer Cisco Webex Calling platforms, managing user provisioning, device updates, and system settings.
- Manage, optimize, and troubleshoot Cisco and Meraki cloud wireless environments across all regions.
- Act as the primary escalation point for all enterprise wireless connectivity and point-to-point link issues.
- Streamline guest network access and monitor wireless density to support evolving campus needs.
- Utilize Monitoring and Prediction tools to plan and optimize wireless network.
- Proactively monitor 300+ network devices across 5 geographical regions using SolarWinds NCM, NetFlow, and multi-terabit packet capture tools.
- Audit network configurations to ensure compliance with security baselines and organizational best practices.
- Track bandwidth and power utilization (UPS/PSU) to proactively resolve capacity constraints.
- Install, rack, stack, and cable core network infrastructure, compute, UPS systems, and Out-of-Band (OOB) solutions.
- Oversee physical security technology, including access control systems, NVRs, and IP cameras.
- Manage cabling contractors and direct third-party vendors.
- Patch network gear and equipment, run cabling if required.
- Perform physical tasks (lifting 50+ lbs, climbing ladders) and participate in a 24/7 emergency response rotation.
- Coordinate with ISPs and vendor support engineers (e.g., Cisco TAC) to resolve outages and complex trouble tickets.
- Audit infrastructure support contracts regularly to prevent coverage gaps and eliminate budget inefficiencies.
- Other duties as assigned
