Nuvolo Developer (Remote)

<div><strong>Job Title:</strong> Nuvolo Developer<br><strong>Location:</strong> Remote<br><strong>Employment Type:</strong> Full-Time</div><div><br></div><div><strong>About Us:</strong><br>A1FED Incorporated (A1FED) is a woman-owned Small Business Administration (SBA) 8(a) certified information technology (IT) solutions provider specializing in software development, training, and artificial intelligence (AI).

We are seeking a talented Nuvolo Developer with solid ServiceNow and Nuvolo experience to support and enhance our enterprise Reservation, Space, and Real Estate management systems. This role offers the opportunity to work in a collaborative, fast-paced environment where innovation and problem-solving are highly valued.</div><div align="center" style="text-align:center;"><hr align="center"></div><div><strong>Responsibilities</strong></div><ul style="margin-top:0in;" type="disc"><li>Design, develop, and maintain application programming interface (API) and data integration processes between ServiceNow/Nuvolo and external systems.</li><li>Load assets into ServiceNow from third-party systems using web services and Import Sets.</li><li>Integrate with external web services via Simple Object Access Protocol (SOAP) and Representational State Transfer (REST) methods.</li><li>Collaborate with Reservation System stakeholders to identify compliance risks and communicate impacts to executive management.</li><li>Analyze and document business requirements, developing Systems Requirement Specifications (SRS) and system definition models.</li><li>Configure and manage ServiceNow email notifications, inbound actions, reports, gauges, and home pages.</li><li>Develop and maintain Reservation System (Nuvolo) operational and financial metrics, ensuring adherence to established support models.</li><li>Define functional needs and architect solutions for Reservation, Space, and Real Estate management in Nuvolo and ServiceNow.</li><li>Implement and enhance Service Catalog, Incident Management, Change Management, Configuration Management, and Knowledge Management workflows.</li><li>Create and enhance Facilities Catalog Items for Reservation System improvements.</li><li>Work with Business Rules, Client Scripts, User Interface (UI) Policies, UI Scripts, UI Actions, UI Pages, Script Includes, and Access Control Lists (ACL).</li><li>Support change and release management processes.</li><li>Design intuitive form layouts using UI Actions and UI Policies.</li><li>Develop new Service Catalog items and troubleshoot issues in Incident, Problem, and Change Management modules.</li></ul><div align="center" style="text-align:center;"><hr align="center"></div><div><strong>Required Skills & Experience</strong></div><ul style="margin-top:0in;" type="disc"><li>US Citizen or Permanent Resident</li><li>3+ years of ServiceNow development experience, with at least one to two years in Nuvolo modules (Real Estate, Federal Real Property Profile (FRPP), Reservation, Space).</li><li>Strong understanding of Information Technology Infrastructure Library (ITIL) and Information Technology Service Management (ITSM) principles.</li><li>Hands-on experience with ServiceNow scripting (JavaScript, Glide Application Programming Interface), HyperText Markup Language (HTML), and UI customization.</li><li>Proficiency in SOAP, REST, Lightweight Directory Access Protocol (LDAP) integrations, and data migration techniques.</li><li>Familiarity with enterprise IT tools and environments such as BMC Remedy, Windows PowerShell, and Simple Network Management Protocol (SNMP).</li><li>Strong problem-solving and analytical skills with the ability to translate business needs into technical solutions.</li></ul><div align="center" style="text-align:center;"><hr align="center"></div><div><strong>Preferred Qualifications</strong></div><ul style="margin-top:0in;" type="disc"><li>Experience with workflow automation and advanced ServiceNow customization.</li><li>Knowledge of operational and financial metrics reporting for Nuvolo systems.</li><li>Previous experience in federal or regulated environments.</li></ul><div align="center" style="text-align:center;"><hr align="center"></div><div><strong>Environment & Tools:</strong><br>ServiceNow, Nuvolo, ITIL, ITSM, HTML, JavaScript, BMC Remedy, LDAP, Web Services, PowerShell, SNMP</div><div align="center" style="text-align:center;"><hr align="center"></div><div><strong>Why Join Us?</strong></div><ul style="margin-top:0in;" type="disc"><li>Competitive salary and benefits package.</li><li>Opportunities for growth and professional development.</li><li>Collaborative culture with a mission-driven focus.</li></ul><div align="center" style="text-align:center;"><hr align="center"></div><div>If you are passionate about ServiceNow and Nuvolo development and want to make an impact in a dynamic IT environment, we’d love to hear from you.</div>