Senior VoIP Engineer - Level III (BAMC)

<div><strong>Citizenship

Requirements:

 </strong>US Citizenship or Permanent Resident (Green Card Holder)</div><div><br></div><div><strong>Location: </strong>San Antonio, TX (On-site)</div><div><br></div><div><strong>Federal Background Investigation Required: </strong>Tier 3 (T3)</div><div><br></div><div><strong>IT Security Designation: </strong>ADP/IT II</div><div><br></div><div><strong>Relevant

Experience:

 </strong>Six (6) years of progressive experience demonstrating the required proficiency.</div><div><br></div><div><strong>Minimum

Education:

 </strong>Bachelor's degree and/or equivalent.</div><div><br></div><div><strong>IA Technical/Management Designation: </strong>IAT II and CE</div><ul><li><strong>Certifications Required (at least one of the following IAT II certifications is required):</strong><ul><li>CCNA – Security</li><li>SSCP</li><li>CySA+</li><li>Security+ CE</li><li>GICSP</li><li>GSEC</li></ul></li><li><strong>Preferred Certifications (at least one of the following):</strong><ul><li>CCNP Collaboration</li><li>CCIE Collaboration</li><li>CCNA Voice</li><li>CCVP</li></ul></li></ul><div><br></div><p style="margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif; color: rgb(36, 36, 36); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-style: initial; text-decoration-color: initial;"><b>Role

Summary:

</b></p><p style="margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif; color: rgb(36, 36, 36); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-style: initial; text-decoration-color: initial;"><span style="border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 11pt; line-height: inherit; font-family: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-language-override: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: inherit;">The Senior VoIP Engineer provides Tier III/IV level support for the Unified Communications (UC) and VoIP infrastructure.  This role is responsible for the design, deployment, configuration, maintenance, and troubleshooting of enterprise-class VoIP systems providing telephony, automated call trees, overhead paging, 911 services, and SIP Trunk integration with other critical systems across multiple buildings composing a large Medical Treatment Facility (MTF).  The engineer ensures all voice communications systems adhere to Department of Defense (DoD) Security Technical Implementation Guides (STIGS) and maintain high availability to support critical communication requirements in a Level 1 trauma center serving the city of San Antonio, and Military patients and families.</span></p><div><br></div><p style="margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif; color: rgb(36, 36, 36); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-style: initial; text-decoration-color: initial;"><strong>Specific

Duties:

</strong></p><p style="margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif; color: rgb(36, 36, 36); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-style: initial; text-decoration-color: initial;"><strong><span style="border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 11pt; line-height: inherit; font-family: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-language-override: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: inherit;">System Engineering & Design:</span></strong><span style="border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 11pt; line-height: inherit; font-family: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-language-override: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: inherit;"> Architect and engineer enterprise VoIP and Unified Communications solutions (e.g., Cisco Unified Communication Manager (CUCM), Cisco Unified Contact Center Express (UCCX), voice gateways, analog gateways for the MTF phone system.  Design complex dial plans, partitions, Calling Search Spaces (CSS), translation patterns, and route patterns.</span></p><p style="margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif; color: rgb(36, 36, 36); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-style: initial; text-decoration-color: initial;"><br></p><p style="margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif; color: rgb(36, 36, 36); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-style: initial; text-decoration-color: initial;"><strong><span style="border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 11pt; line-height: inherit; font-family: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-language-override: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: inherit;">Implementation and Migration:</span></strong><span style="border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 11pt; line-height: inherit; font-family: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-language-override: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: inherit;"> Lead site surveys, capacity planning, end user requirement analysis, and the physical/logical deployment of VoIP hardware and software.  Migrate legacy TDM/PBX systems to modern VoIP architecture.</span></p><p style="margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif; color: rgb(36, 36, 36); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-style: initial; text-decoration-color: initial;"><br></p><p style="margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif; color: rgb(36, 36, 36); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-style: initial; text-decoration-color: initial;"><strong><span style="border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 11pt; line-height: inherit; font-family: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-language-override: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: inherit;">Operations and Maintenance:</span></strong><span style="border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 11pt; line-height: inherit; font-family: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-language-override: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: inherit;"> Perform routine patching, upgrades, and configuration modifications on Cisco Unified Border Element (CUBE), SIP Trunks, H.323/MGCP Gateways, session border controllers (SBCssss), Survivable Remote Site Telephony (SRST), and network configurations (QoS, trunking, Vlans, interfaces, 802.1X) to ensure continuous service availability.</span> C<span style="border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 11pt; line-height: inherit; font-family: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-language-override: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: inherit;">onfigure, and optimize complex dial plans, partitions, Calling Search Spaces (CSS), translation patterns, and route patterns.

Manage DID ranges, E.164 global dial plans, and emergency routing protocols.  Maintain device pools, region parameters, and codec preferences.</span></p><p style="margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif; color: rgb(36, 36, 36); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-style: initial; text-decoration-color: initial;"><br></p><p style="margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif; color: rgb(36, 36, 36); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-style: initial; text-decoration-color: initial;"><strong><span style="border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 11pt; line-height: inherit; font-family: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-language-override: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: inherit;">Troubleshoot and Support:</span></strong><span style="border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 11pt; line-height: inherit; font-family: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-language-override: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: inherit;"> Serve as a primary escalation point for complex voice network issues.  Analyze packet captures and SIP signaling to resolve jitter, latency, and call routing failures.  Analyze performance on the network for non-VoIP related traffic as required.</span></p><p style="margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif; color: rgb(36, 36, 36); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-style: initial; text-decoration-color: initial;"><br></p><p style="margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif; color: rgb(36, 36, 36); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-style: initial; text-decoration-color: initial;"><strong><span style="border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 11pt; line-height: inherit; font-family: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-language-override: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: inherit;">Security & Compliance:</span></strong><span style="border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 11pt; line-height: inherit; font-family: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-language-override: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: inherit;">  Plan and execute major system upgrades, patches, firmware updates, and database replication health checks across the publisher and subscriber nodes.  Implement DoD STIGSs for all voice network appliances and network equipment.  Support Risk Management Framework (RMF) accreditation efforts by providing necessary diagrams and artifacts.</span></p><p style="margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif; color: rgb(36, 36, 36); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-style: initial; text-decoration-color: initial;"><br></p><p style="margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif; color: rgb(36, 36, 36); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-style: initial; text-decoration-color: initial;"><strong><span style="border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 11pt; line-height: inherit; font-family: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-language-override: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: inherit;">Documentation & Mentorship:</span></strong><span style="border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 11pt; line-height: inherit; font-family: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-language-override: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: inherit;"> Maintain accurate network topology diagrams, standard operating procedures (SOPs), and dial plan documentation.  Make available to other VoIP support staff and mentor less experienced staff to build a strong team.</span></p><div><br></div><div><strong>About Us: </strong>A1FED is a leading provider of financial consulting, data analytics, cloud, agile software development, cyber security, and disaster recovery solutions.

We support these core capabilities with full lifecycle IT services and training—to help our customers meet critical goals for pivotal missions.</div>