Shipping Protection Claims Administrator (Hybrid)

We are looking to hire a Shipping Protection Claims Administrator at Beauty Industry Group. You will provide excellent customer experience when claims are filed. You will work with customers to gather information in a timely manner to resolve customer claims efficiently and effectively. You will provide periodic reporting and analysis of claims performance. You will process and record all claims made. You will collect and compile data pertaining to all claims made.

You will report to the BIG Director of Servicing Hybrid

Schedule:

Tues, Wed, Thursday onsite at our SLC office Responsibilities Field calls, emails, or texts from customers with claims Meet established service level requirements in contacting customers and processing claims Submit and manage claims to logistics providers, where appropriate, to recover any compensation for damage or loss due to negligence by logistics provider File subsequent claims on behalf of BIG to shipping carriers to maximize recovery Investigate customer claims to determine if required criteria is met to cover a loss, damage or theft claim Communicate clearly with customers any information or required documentation to resolve the claim Enter appropriate information into claim management system Gather information and prepare reports for audits as needed Assist in supporting annual audit and other compliance requests Perform training for teams as needed Update templates for customer responses to provide up to date information Make replacement orders as appropriate in Shopify /NetSuite Other duties as necessary but not outlined in this job description