Behind every package that arrives on time is a team that made it happen. At a2b Fulfillment, you'll lead that team. We're looking for a General Manager to lead our Hanover Township, PA facility.
a2b Fulfillment is a leading 3PL providing DTC and B2B order fulfillment services to small and medium brands. We have 25 years under our belt, strong technology, automation and a wonderful team culture.
THE ROLE
The General Manager owns the performance of the facility, leading all warehousing, distribution, order fulfillment, and value-added services. You'll set operational direction, develop the leadership team, manage the budget, and ensure every client receives accurate, on-time service.
KEY RESPONSIBILITIES
Your responsibilities will include, but are not limited to:
- Lead and continuously improve warehouse, distribution, and value-added operations.
- Hire, manage, and develop managers, supervisors, and team leads to support the business.
- Partner with HR on hiring, staffing, and employee relations matters.
- Collaborate with IT to drive efficiencies through technology.
- Partner with Client Services to deliver an exceptional client experience.
- Manage facilities, equipment, and maintenance.
- Champion a safety-first culture and ensure policies are followed.
- Own the facility's financial planning, controls, and operating budget in partnership with Finance.
- Build and develop a strong leadership team.
RESPONSIBILITIES BY FUNCTION
Financial Management
- Lead the facility's annual budgeting and planning process.
- Oversee monthly and quarterly forecasts of the facility's financial performance against budget and operational goals.
- Assist the Accounting Department with information and reporting as requested.
- Develop and maintain long-range operational and financial plans.
Organizational Effectiveness
- Improve the effectiveness of each support function (HR, Client Services, Warehouse Operations) and strengthen coordination between departments.
- Drive initiatives across the leadership team and organization that build long-term operational excellence.
General Operations
- Maintain or improve departmental cost per order against budget.
- Establish and maintain up-to-date written procedures for each area of the distribution center.
- Maintain accurate inventory.
- Establish accurate reports and standards for each department and each function within a department.
- Establish and maintain ongoing training programs for managers/supervisors, lead associates, and general warehouse and office associates.
- Keep the distribution center modern by introducing equipment, technology, and processes that raise productivity.
- Build a well-cross-trained workforce.
- Meet or exceed the facility's SLAs.
- Bring forward ideas that help the company grow.
- Partner with HR to recruit full-time associates and a flexible workforce. Staff to forecasted seasonal volume and flex with daily changes in workflow.
- Enforce established standards and establish new standards as needed.
- Motivate and engage the workforce.
- Maintain accurate payroll/personnel records.
Warehouse
- Oversee receiving, inventory, stocking, and vendor shipment scheduling.
- Ensure all vendor merchandise is received into the system the same or next business day.
- Maintain strong quality control standards, reconcile receipts against purchase orders, and report vendor errors.
- Enter each shipment into inventory and staff to the forecasted level of purchases.
- Achieve 100% accuracy when entering newly received inventory into the system.
- Review all inventory discrepancies.
- Maintain accurate cycle counts and make all necessary adjustments.
- Safeguard the accuracy and speed of all returns to vendors.
- Establish and maintain stock replenishment.
- Maintain a clean facility including merchandise, floor, walls, racks, and conveyor systems.
- Maintain strong oversight of driver activity.
Fulfillment Department
- Direct production managers, supervisors, and associates.
- Maintain a picking and packing error rate of 1% or less.
- Staff accurately to the forecasted budget.
- Manage and troubleshoot robotics and automation grid.
- Set up all new merchandise programs in the forward picking location in a timely manner.
- Own all tickets released for printing and shipping.
- Monitor and enforce established production standards for each picker/packer and shipping associates.
- Ensure 100% accurate ship confirmation and manifesting for every package.
Returns Department
- Ensure the timely delivery of all customer packages to the Distribution Center.
- Ensure all customer returns are processed daily in line with the forecasted plan.
- Meet or beat the budgeted returns cost per order.
- Ensure the timely preparation and distribution of reports.
- Maintain 100% accuracy when handling each transaction.
Facility Maintenance Department
- Maintain a safe facility in full compliance with OSHA, EPA, fire code, and all other regulatory requirements.
- Maintain a well-organized preventive maintenance program for all equipment.
- Maintain a clean environment in the entire facility.
- Maintain external building and property.
- Maintain an accurate inventory of all parts.
- Performs other duties as required
KEY PERFORMANCE INDICATORS
Success in this role will be measured by:
- Order accuracy: picking and packing error rate of 1% or less.
- On-time shipping of orders shipped within client SLAs.
- Productivity: units per labor hour (UPH) at or above established standards.
- Cost: cost per order and labor cost at or below budget.
- Inventory accuracy: validated through cycle counts.
- Dock-to-stock time: receipts available in inventory within one business day.
- Safety: zero lost-time incidents and a total recordable incident rate (TRIR) below company standard.
- Equipment uptime for robotics, automation, and conveyor systems.
- People: associate retention and leadership bench strength against annual targets.
- Client satisfaction: client retention and satisfaction scores at or above target.
QUALIFICATIONS
- 7–10 years of fulfillment and distribution operations experience in a 3PL environment; client-side experience preferred.
- 5+ years of people management experience.
- HACCP certification a plus.
- Ability to absorb a complex set of requirements (new systems, new partners, changing needs) and develop a clear roadmap with an actionable set of initiatives.
- Proven ability to motivate teams in a deadline-driven environment.
- Ability to manage multiple projects simultaneously.
- Strong analytical, critical-thinking, and problem-solving skills.
- Self-directed and focused on finding resourceful ways to complete projects and tasks and manage changing priorities.
- A passion for excellence and composure under pressure in a fast-paced environment.
- Outstanding people leadership across organizational levels, functions, cultures, and geographies.
SKILLS
- Customer-focused, patient, and professional with clients and colleagues.
- Willingness to occasionally work outside normal business hours.
- Excellent English oral and written communication skills.
PHYSICAL REQUIREMENTS
Position requires sitting, standing/walking, bending, reaching, and repetitive motion, with occasional movement through warehouse areas consisting of pushing/pulling, bending/squatting/kneeling, and reaching overhead.
JOB TYPE
- Full-time, Exempt, Salary
EDUCATION
- Bachelor's degree in a relevant field of study, or equivalent combination of education and experience
WORK AUTHORIZATION
BENEFITS
- Competitive salary plus discretionary bonus.
- Comprehensive benefits, including medical, dental, vision, life, and short-term disability insurance; supplemental benefits; 401(k); holiday pay; and personal and paid time off.
- Employee events and a collaborative, supportive culture.
Employment is contingent upon successful completion of a criminal background check and drug screen.
a2b Fulfillment is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. a2b Fulfillment is committed to providing veteran employment opportunities to our service men and women.
