Member Engagement Coordinator

AACSB is the world’s standard-setting body for business education, providing quality assurance (accreditation), insights and thought leadership, and transformative learning (e.g., conferences, seminars, and digital learning) to over 2,000 member organizations and more than 1,000 accredited business schools represented across 100+ countries.

Guided by our core values of Members First, Inclusivity, Global Unity, Excellence, and Curiosity, we are dedicated to transforming business education to create a lasting, positive impact on society. Through a global lens, we foster collaboration between educators, students, and businesses to cultivate the next generation of great leaders.

Synonymous with the highest standards of excellence since 1916, AACSB continues to connect and empower the business education community, ensuring a dynamic and inclusive future for business education worldwide.

As the Member Engagement Coordinator, you will provide administrative and membership team support for the membership functions for the EMEA region. This role involves administrative, operational, and logistical support to ensure seamless execution of member engagement activities. The MEC reports to the Vice President, EMEA Growth & Engagement.

How you will Contribute: 

1. Maintain and update membership data in the CRM system and tracks records. Run reports and pull data from the CRM for the Membership team. Ensure that membership data in the CRM system is accurate, up to date, and complies with data governance standards.
2. Proficiently uses AACSB’s systems (Customer Relationship Management (CRM) system, Monday.com, MS Teams, SharePoint, and other technologies as needed).
3. Respond to daily inquiries and troubleshoot minor concerns or issues, escalating significant concerns to the appropriate team member.
4. Schedule and coordinate meetings and outreach events as appropriate.
5. Prepare presentations and materials relating to AACSB International to be used during outreach activities and external events.
6. Monitors and manages the membership mailbox, routing inquiries or responding directly where appropriate.
7. Perform duties in accordance with AACSB International’s Mission and Values.

•    Fluency in the English language.

•    At least three years of relevant experience in an administrative specialist role
•    Associate’s degree in a business-related field
•    Proficiency in using CRM systems, Microsoft Office 365 (Excel, PowerPoint, SharePoint, Teams, and Word), and other related software.

Preferred Qualifications:
•      Five years of administrative specialist support

· Prior experience working for a membership association and/or in higher education

· Bachelor’s degree in a business-related field

· Prior experience working with a Customer Relationship Management system (CRM), such as Salesforce

· Experience working with cross-functional and/or global teams

·