Job Description – Tele caller (Recovery) Department: Collection / Recovery Designation: Tele caller – Recovery Executive Job Type: Full-Time Job Summary We are looking for a confident and target-oriented Tele caller to follow up with customers, retailers, and distributors regarding pending payments and outstanding dues. The candidate will be responsible for regular payment follow-ups, maintaining customer records, and coordinating with the sales and accounts teams to ensure timely recovery.
Key Responsibilities
- Make outbound calls to customers, retailers, and distributors regarding pending payments.
- Follow up regularly on outstanding dues and overdue payments.
- Remind customers about payment deadlines and confirm payment commitments.
- Coordinate with the sales and accounts teams for payment collection.
- Update payment status and expected collection dates in Excel or the company system.
- Resolve payment-related queries and coordinate on discrepancies.
- Achieve daily, weekly, and monthly recovery targets.
- Escalate delayed payments and unresolved cases to the reporting manager.
- Maintain professional relationships with customers while ensuring timely recovery.
- Requirements Required Qualifications & Skills
Education:
Graduate.
Experience:
- 6 months to 2 years in telecalling, recovery, collection, or customer follow-up preferred.
- Good communication skills in Hindi; basic English is preferred.
- Strong convincing, negotiation, and follow-up skills.
- Basic knowledge of MS Excel and computer applications.
- Ability to handle customer objections professionally.
- Target-oriented, confident, and disciplined.
- Key Performance Indicators (KPIs) Number of calls made and successful customer connections.
- Amount of payment recovered against assigned targets.
- Follow-up completion and payment commitment conversion.
- Accuracy of daily reports and customer records.
- Preferred Candidate: Candidates with experience in payment recovery from retailers, distributors, or business customers will be preferred.
