Your mission
NOC Operators support 24x7x365 frontline operations by performing monitoring, event triage, Tier-1 troubleshooting, and escalations across client, network, satellite, cloud, and data center environments.
Your profile
Key Responsibilities
- Monitor client's operations 24x7 using approved tools across network, servers, storage, satellite/RF, data center facilities, security devices, public cloud (Azure/AWS), Microsoft 365, and application platforms
- Perform event handling, alert monitoring, and alarm triage
- Deliver Tier-1 troubleshooting in accordance with approved SOPs
- Escalate incidents to Supervisors, Managers, Tier-2 teams, or external providers as required
- Support incident, major incident, and security incident management processes
- Carry out routine operational tasks, system checks, and verifications
- Maintain accurate incident records within UN ITSM / CRM systems
- Contribute to shift reports, incident reporting, and change-related updates
- Ensure smooth shift handover with a mandatory 15-minute overlap
Mandatory Skills & Qualifications
- Minimum 1 year of experience in NOC / ICT Operations
- ITIL Foundation (v3 or ITIL 4)
- Cisco CCNA
- English proficiency: CEFR B2+
- Willingness to work 24x7 rotational shifts on-site
