Account Manager

Company Overview

VUMI Canada, Inc. is a privately owned Canadian company and part of VUMI Group, an international healthcare group with more than 40 years of experience in the healthcare industry. VUMI Canada provides innovative international health insurance and VIP medical services to Canadian individuals, corporations, and third-party administrators seeking expanded healthcare options locally and worldwide.

Summary

VUMI Canada is looking for an experienced Account Manager to join its Sales team. This customer-facing position is responsible for managing relationships with brokers, advisors, insurance companies, MGAs, and clients while supporting client retention, customer satisfaction, revenue growth, and new business opportunities.

The Account Manager will oversee day-to-day account activities, develop account management strategies, coordinate client service requirements, and work closely with internal teams to deliver a high-quality customer experience.

Key Responsibilities

• Build and maintain strong business relationships with brokers, advisors, insurance companies, and MGAs in partnership with VUMI Canada sales leadership.
• Implement account management strategies designed to support market growth by promoting products to new brokers and strengthening existing broker relationships.
• Manage quote requests and RFP processes for the assigned Canadian book of business.
• Identify opportunities to improve assigned accounts, account management processes, and overall business operations.
• Coordinate the implementation of new sold cases across sales, customer service, enrollment, and fulfillment.
• Manage proposals, new business applications, Broker/MGA contracts, premium payment matters, renewals, and monthly sales tracking and reporting.
• Take ownership of account issues and coordinate their resolution through completion.
• Maintain consistent engagement with assigned accounts through calls, meetings, and other client interactions.
• Track account results and progress and share relevant information with senior leadership.
• Provide exceptional customer support, technical assistance, and general relationship management.
• Triage incoming client requests and engage the appropriate internal resources when required.
• Serve as a liaison between customers and operational teams.

• Proactively recommend solutions when challenging client situations arise.
• Develop action plans to address client concerns and coordinate appropriate resources across the organization.
• Understand client goals and support the development of high-quality service plans.
• Maintain recurring client engagement to monitor satisfaction with service levels and progress against client goals.
• Develop and recommend customized solutions designed to provide additional value to clients.
• Perform other duties as assigned.

Qualifications

• Bachelor's degree (B.A. or B.S.) from a four-year college or university.
• 3–5 years of directly related experience.
• Insurance licence preferred but not required.
• Bilingual proficiency in English and Spanish required; French is considered an asset.
• Excellent written and verbal communication and presentation skills.
• Proficiency with Microsoft Office products.
• Strong analytical, interpretive, organizational, and interpersonal skills.
• Ability to work effectively within a team environment.
• Strong understanding of claims management and client servicing.
• Ability to manage conflict and challenging situations in a fast-paced environment.
• Ability to influence and motivate others through persuasive communication.
• Solid understanding of industry products and services.

Core Competencies

Benefits

• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Vision care
• Hybrid work schedule

Accessibility

VUMI Canada is committed to providing an inclusive and accessible work environment and complies with the Accessibility for Ontarians with Disabilities Act (AODA). We are dedicated to ensuring equal opportunities for all applicants. If you require accommodation during the recruitment process, please email us at [email protected] and we will work with you to meet your needs.