ABOUT US
We are a small, but rapidly growing PBM. Our culture is important to us, so teamwork and open/honest communication are critical to maintain a balanced work/life schedule. Most importantly, we encourage you to have fun, maintain humor in your workday, and set that example for your team. At VerusRx, we believe deeply in diversity and all of the fascinating characteristics that make us each unique. We are focused on equality, inclusion, and keeping up with a modern and progressive approach. VerusRx is a certified “Great Place to Work”, united by a single mission: standing with members through every moment and milestone in their healthcare journey. With decades of industry experience and a team driven by passion, integrity, and excellence.
POSITION SUMMARY
The Member Engagement Specialist plays a key role in driving enrollment and sustained engagement in VerusRx’s VerusPath program. This individual will guide members through the international pharmacy program enrollment process, ensure timely medication delivery, and support a seamless onboarding experience for new client groups—both virtually and through occasional on-site visits. The role also partners cross-functionally to optimize cost-saving opportunities and enhance member satisfaction.
DUTIES AND RESPONSIBILITIES
The essential functions include, but are not limited to the following:
Veruspath Pharmacy Program Enrollment
- Enroll members under the VerusRx benefits plan in the International Pharmacy Program.
- Confidently explain the enrollment process and set clear expectations for medication delivery timelines.
- Educate members, groups, and clients on VerusPath and its benefits.
- Accurately track call records and logs within a CRM system.
- Maintain personal metrics, maintain statistics, and track all aspects of the enrollment process.
- Collaborate with internal teams to ensure a high-quality member experience when utilizing VerusPath.
Implementation Process Integration
- Lead the process when a new group starts with VerusRx.
- Work directly with internal stakeholders to ensure all new clients are onboarded successfully.
- Review claims files for eligible VerusPath medications and ensure claims are uploaded into the CRM.
- Maintain an organized approach to new clients starting, i.e. start date, life counts, claims, etc.
- Meet with clients and brokers to give an overview of the VerusPath program.
- Continuously improve our process for onboarding new groups.
On Site Enrollment
- Attend on-site enrollments to enroll members in the international pharmacy program.
- Discuss VerusPath on site at a client location and educate members.
- Provide a point of contact for a client if any issues arise.
Pre-Launch and Post-Implementation Reporting
- Provide pre-launch and post launch reporting to groups to keep them informed on their cost savings to date.
- Send weekly enrollment and escalation reports during the onboarding process.
- Provide continuous savings analysis and enrollment reports to current clients.
Success Metrics Include
- Member enrollment success rate.
- Medication fulfillment and orders shipped.
- Client and member satisfaction ratings.
- VerusPath program savings achieved.
May perform other duties as required.
MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)
- Bachelor’s degree in Health Sciences, Public Health, Business Administration, Marketing, Pharmacy, or a related field preferred.
- 0–2 years of relevant work experience in healthcare, sales, marketing, pharmacy, insurance, or a corporate/administrative setting.
- Internship or academic project experience in pharmacy benefits, sales, marketing, managed care, or healthcare operations is a plus.
- Strong analytical and problem-solving skills with attention to detail.
- Strong organizational skills.
- Excellent written and verbal communication skills.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
- Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
- Sales-focused mindset with the ability to work collaboratively in a team.
- Problem-solving outlook with a focus on delivering client-centric solutions.
- Familiarity with healthcare terminology, pharmacy claims, or benefits administration is a plus.
- Exposure to PBM industry or pharmacy operations through coursework, internship, or previous employment.
- Understanding of HIPAA regulations and healthcare data privacy.
OTHER DETAILS
Supervisory Responsibilities
None.
Work Environment
The noise level in the work environment is usually low to moderate.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.
Travel Requirements
Approximately 5-8% travel required.
