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    AB

    Abacus

    Software

    Engineer, Professional Services

    Chennai, IndiaOn-SiteFull-time5+ yrs experiencePosted Yesterday
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    Job description

    Job Description

    Job Title: Engineer, Professional Services

    Overview:

    We are looking for a candidate that will develop and deploy client centered solutions and enhance our service catalogue for clients based in the financial services & healthcare industries. With a keen interest in industry standards, best practices and emerging trends, the candidate will provide and deliver solutions that are tailored to our clients’ needs while also being robust, repeatable, and embraced throughout the organization.

    Roles & responsibility:

    • Handling complex technical project tasks, project issues and initial troubleshooting for clients.
    • A client facing role with occasional in person visits to client sites.
    • Configuration and troubleshooting of servers and networks.
    • Configuration and migration of Cloud Services.
    • Management of small and medium sized projects.
    • Provide technical advice on planning and scoping calls.
    • Help achieve department goals by hitting personal KPI targets.
    • Some international travel and on-call requirement.
    • Some evening shifts, Working from Home.
    • Documentation of internal processes and guides

    Skills

    • Technical implementation and troubleshooting
    • History troubleshooting and/or installing IT infrastructure at a senior level
    • Configuration of Windows Servers
    • Configuration & deployment of Microsoft products
    • Configuration of AI and DLP preferred
    • Networking – configure firewalls, managed switches, TCP/IP and protocols

    Qualifications

    • Strong technical skills with public cloud technologies, Azure specifically
    • Familiarity with industry standard LLMs such as Claude, CoPilot and ChatGPT as both an internal research tool and as deployed with clients.
    • Minimum 1-2 years’ experience in a system engineeringrole or 5+ years senior deskside support experience.
    • Certifications preferred (AI, Azure Expert, MCSE, VCP, CCP)
    • MSP experience preferred
    • Ability to commute in a hybrid fashion both at client sites and our office.
    • Ability to travel regionally on occasional basis
    • Willing to work in 24/7 environment

    Job details are sourced from the employer's original posting.

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    AB

    About the company

    Abacus

    Abacus is reinventing how accounting firms operate by building AI agents that automate the tedious, repetitive workflows that teams currently face. Our core engine combines advanced OCR and LLMs to deliver truly intelligent back-office automation. We're already working with large enterprise clients, generating meaningful revenue, and backed by top-tier investors. We’ve accomplished all of this as a team of two, and we’re excited to grow our team. If you want to shape the future of accounting.

    View all Abacus jobsabacus.ai
    Industry
    Software
    Open roles
    63

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