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    AB

    Abacus

    Software

    NOC Analyst

    Chennai, IndiaOn-SiteFull-time1–3 yrs experiencePosted 1mo ago
    All Abacus jobs

    Job description

    Overview:

    We are seeking a highly motivated NOC Analyst to join our Network Operations Center team. This role focuses on proactively monitoring, analyzing, and running routine health checks. The ideal candidate will identify potential issues before they impact business operations, perform trend analysis, and collaborate with technical teams to drive preventive actions.

    Roles & responsibility:

    • Proactively monitor network, server, cloud, and infrastructure health using monitoring tools.
    • Identify potential issues, performance degradation, and capacity risks before they impact services.
    • Analyze alerts, trends, and recurring incidents to recommend preventive actions.
    • Perform initial troubleshooting and coordinate with technical teams for issue resolution.
    • Escalate critical incidents and support major outage management activities.
    • Monitor service availability and ensure adherence to operational SLAs.
    • Generate health, performance, and capacity reports for stakeholders.
    • Optimize monitoring thresholds, alerting mechanisms, and operational processes.
    • Collaborate with Infrastructure, Network, Cloud, Security, and Service Desk teams.
    • Maintain accurate documentation, operational procedures, and incident records.
    • Support continuous improvement initiatives to enhance system reliability and performance.

    Qualifications

    • Bachelor's degree in Computer Science, Information Technology, Network Engineering, or related field.
    • 1–3 years of experience in a NOC, Infrastructure Operations, Managed Services, or IT Operations environment.
    • Strong understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPN, routing, and switching.
    • Experience monitoring Windows and Linux server environments.
    • Hands-on experience with monitoring tools such as: SolarWinds/PRTG/LogicMonitor
    • Familiarity with virtualization technologies such as VMware and Hyper-V.
    • Understanding of cloud platforms including Microsoft Azure and AWS.
    • Experience with ITSM tools such as ServiceNow, ConnectWise, or Jira.
    • Willingness to work in a 24/7 environment

    Job details are sourced from the employer's original posting.

    Open job posting
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    About the company

    Abacus

    Abacus is reinventing how accounting firms operate by building AI agents that automate the tedious, repetitive workflows that teams currently face. Our core engine combines advanced OCR and LLMs to deliver truly intelligent back-office automation. We're already working with large enterprise clients, generating meaningful revenue, and backed by top-tier investors. We’ve accomplished all of this as a team of two, and we’re excited to grow our team. If you want to shape the future of accounting.

    View all Abacus jobsabacus.ai
    Industry
    Software
    Open roles
    60

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