Position Summary
We are seeking a customer-focused and technically skilled Support Engineer - Software to join our Software team. In this role, you will serve as the primary technical contact for customers and internal stakeholders, diagnosing, troubleshooting, and resolving software application issues while delivering an exceptional support experience. The ideal candidate has strong analytical and problem-solving skills, enjoys investigating complex technical issues, and collaborates effectively with Engineering, Product Management, and Customer Success teams to ensure timely resolution of customer incidents.
This position is ideal for someone who enjoys blending technical expertise with customer engagement and wants to contribute to product quality and customer satisfaction.
Key Responsibilities
Qualifications:
The Benefits of Working for Abacus:
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Abacus is reinventing how accounting firms operate by building AI agents that automate the tedious, repetitive workflows that teams currently face. Our core engine combines advanced OCR and LLMs to deliver truly intelligent back-office automation. We're already working with large enterprise clients, generating meaningful revenue, and backed by top-tier investors. We’ve accomplished all of this as a team of two, and we’re excited to grow our team. If you want to shape the future of accounting.