Receptionist | Lumino Wanaka | Full Time

As our Receptionist, you'll be the friendly face and welcoming voice of the practice. You'll help ensure every patient enjoys an exceptional experience while supporting the smooth day-to-day operation of the clinic.

This is a varied role that combines front-of-house customer service with administrative support, requiring excellent organisation, attention to detail, and a genuine passion for helping people.

Key Responsibilities

• Welcoming patients and visitors with a friendly, professional approach
• Managing appointment bookings, confirmations, and recalls
• Responding to phone and email enquiries
• Processing payments and assisting with invoicing and banking duties
• Maintaining accurate patient records and practice documentation
• Supporting ACC, insurance, and other patient-related administration
• Working closely with the clinical team to ensure seamless patient care
• Assisting with general reception and administrative tasks as required

Working Hours

• Monday to Thursday: 8:15am - 5:15pm
• Friday: 8:15am - 4:15pm

To be successful in this role, you'll bring outstanding customer service skills, excellent organisation, and a positive, team-focused attitude.

Ideally, You Will Have:

• Previous receptionist experience (essential)
• Healthcare, medical, or dental reception experience (highly advantageous)
• Strong administrative and organisational skills
• Excellent communication and interpersonal abilities
• Confidence using computer systems and appointment scheduling software
• A professional, proactive, and reliable approach to work
• The ability to multitask and remain calm in a busy environment
• A genuine passion for providing exceptional customer service

Additional Requirements

• Must have valid New Zealand working rights
• Must currently reside in New Zealand and live locally or within an easy commuting distance of Wanaka

If you're looking for a rewarding role with a supportive team, opportunities to grow, and the chance to make a real difference in your local community, we'd love to hear from you. Apply today and take the next step in your career with Lumino Wanaka.