Customer Quality Specialist

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Customer Quality Manager

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We are looking for a Customer Quality Engineer in order to strengthen our Quality team. You will support the deployment of the Quality strategy, including quality culture, systems, tools, and competent teams with the aim to achieve an unbeatable customer experience, while ensuring sustainable operations. Assist the organization in achieving the right mix of prevention, continuous improvement, robust root cause analysis, quick response and sustainable solution to problems. Collaborate with of local functions that impact on the quality results in order to reach the targets for the organizational unit and aiming for world-class level performance.

- Work model: #LI-Onsite

In this role, you’ll help run what runs the world by taking on meaningful work that drives real impact, as you will be accountable for:

• You will be the key actor in the management of non-conformity incidents, for this reason you will cooperate closely with other business functions, supplier and global customers

• You will act as point of reference for Customers in the management of the non-conformities

• You will act as point of reference for Customers during the process audits/visits to ensure the compliance of working practice and procedures

• You will be responsible to manage all quality data in an accurate way in order to better understand the status quo and prevent future non-conformities as continuous improvement

Requirements:

• You hold a Master Degree in Mechanical or Electrical Engineering

• You have experience of 2/3 years in similar roles

• Knowledge of quality control processes & methodologies and of Statistical Analysis

• Excellent knowledge of English and Italian, both written and spoken

• Positive spirit, proactivity, team working, comfortable with an international organization and working with different time zones

• Commitment to deliver results by taking responsibility to execute assigned tasks and projects under assigned deadlines

Compensation Package

As part of our commitment to transparency, we want to share the compensation details for this position:

• Applicable CBA: Metalmeccanico

• Minimum annual salary: € 36.000

• Variable Pay: Eligible for Company Productivity Bonus

The offer will be tailored based on your role location, experience, skills and qualifications, internal market positioning and alignment with ABB internal standards.

Benefits as per policy

• Flexible working hours and a strong focus on work-life integration and Wellbeing support for employees and their families

• Welfare plan with a wide range of personalized services

• Canteen is provided

More about us

ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings. The Division’s technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives. The Division’s portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world’s largest data center companies with advanced energy-efficient UPS solutions. The Division’s ABB Ability™ Energy Manager provides a scalable, easy-to-use platform that helps organizations save energy and reduce CO2 emissions.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?

Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.