We’re hiring! 🚀
bnetwork is a specialist SaaS accommodation management company, supporting major B2B events across Europe (congresses, exhibitions, festivals, trade fairs) since 2004. With our proprietary software and customer-centric approach, we work on high-profile events such as Mobile World Congress, Web Summit, ISE, CPHI, and more.
We have a new opportunity in our Client Department as a Accommodation account manager.
Take a look at the role below — we’d love to hear from you!
Main responsibilities
Booking management and relationship with participants
- Manage participants' accommodation requests.
- Respond to specific requests (modifications, special requests, reminders).
- Propose solutions adapted to each customer profile, in relation to the available offer.
- Issue commercial proposals according to the project.
Project monitoring and internal coordination
- Manage contracts, conditions and offers in internal tools (Manage, Mantra).
- Ensure the correct integration of the data into the system.
- Coordinate with hotels to ensure availability, rate consistency and conditions.
Billing and administrative follow-up
- Drafting reservation contracts.
- Follow-up of payments and billing of services provided.
- Transmit the necessary information to the finance team and ensure the traceability of exchanges.
Tracking customer satisfaction
- Follow up on participant feedback and anticipate complaints.
- Handle anomalies and incidents related to bookings.
- Work in coordination with partners to provide timely and effective solutions to problems encountered.
Technical Skills:
- Hotel booking: mastery of the booking process, from negotiation to confirmation.
- Marketing: the ability to promote the discounts and exclusive offers offered.
- Service quality control: management of customer returns on time,
- Administrative monitoring: rigor in the management of contracts, reminders and invoicing.
- Digital tools: Manage, Mantra, Office Pack.
Soft skills:
- Rigor: pay attention to delays in offers, prices and communication with customers.
- Communication: negotiation, active listening, information management, internal/external communication.
- Adaptability and responsiveness: contingency management and adjustments to customer needs
- Teamwork: collaboration, good understanding with internal teams.
- Work ethic: integrity, responsibility, professionalism, respect for quality standards, etc
Interested, or know someone who could be a great fit? We look forward to hearing from you!
