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    AB

    ABP Food Group & Affiliates

    Food Processing

    Customer Service Advisor TRM

    Northampton, United KingdomOn-SiteFull-time2+ yrs experiencePosted 1mo ago
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    Job description

      • Build strong rapport with our customers by consistently delivering excellent customer service.
      • Respond to and resolve customer queries in a timely, professional and commercially conscious manner.
      • Work with 3rd party suppliers to ensure service levels are maintained and issues are resolved.
      • Input and maintain accurate data for all customer interactions. This includes contact information, general enquiries, missed lift notifications, courtesy calls and new orders.
      • Adopt our first-fix approach by identifying potential issues and proactively create solutions to prevent problems in the future.
      • Complete weekly administration of customer accounts including data entry and invoice queries.
      • Build strong internal and external relationships.
      • Support the TRM senior management team

        -INDF

        • 2 years’ experience working within a customer service environment.
        • Knowledge of the Waste Management Industry is preferred but not essential.
        • Familiar with CRM systems.
        • Attention to process and detail.
        • Problem solving mentality.
        • Ability to keep to strict deadlines
        • Sound Microsoft Office skills particularly Excel, Word, and Outlook.
        • Strong communication skills.
        • Excellent administration and organisational skills
        • GCSE English & Maths or equivalent

        Olleco is an Equal Opportunities Employer. We are dedicated to fostering an inclusive environment where all employees are valued based on their abilities. We believe that diverse voices and perspectives are essential for our growth. By empowering diverse teams to excel, innovate, and be heard, we all achieve more. We welcome applications from individuals of all backgrounds, regardless of age, disability, gender, gender identity, marital or civil partnership status, pregnancy or maternity, race (including colour, nationality, and ethnic or national origins), religion or belief, or sexual orientation.

        Job details are sourced from the employer's original posting.

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        About the company

        ABP Food Group & Affiliates

        Class 2 Driver Liverpool, Merseyside £41,200 per annum, plus benefits including pension, medical cash plan, life assurance, and 30 Days’ Holiday inclusive of bank holidays (rising with service) This is an amazing opportunity to help make a difference and save the planet by making things happen in a ground-breaking and growing business who put safety at the heart of everything they do. As a Class 2 Driver based at our Liverpool Depot, you get to be part of a supportive team and play an active d paternity pay Wellbeing support – free access to our Employee Assistance Programme Cycle to work scheme – hire a bike and accessories, saving on tax and national insurance Colleague networks – a range of forums and schemes that support social events and the local community Coaching, training and support – if you have the right interpersonal skills we’ll help with the rest! Olleco is a business that does what we say we’ll do, and we’re looking for people who operate the same way!

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        Industry
        Food Processing
        Open roles
        21

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