We are seeking an experienced and driven Intake Director to lead our intake operations and client acquisition team. This is a unique opportunity to join an entrepreneurial, fast-paced organization where you'll partner directly with the Founding Partners and executive leadership, working with real-time data to identify opportunities and optimize every stage of the intake operation — from lead response times and conversion metrics to coaching, staffing, reporting, and technology. This position is hybrid, based out of the firm's Burbank, CA headquarters.
Key Responsibilities
Operations & Systems
- Build scalable operating systems that support the firm's continued growth.
- Optimize CRM workflows and dialing technology to streamline the intake process.
- Create KPIs and reporting structures that drive data-informed decisions.
- Improve lead response times and conversion rates across the intake funnel.
Team Leadership & Performance
- Lead and develop a high-performing team of intake professionals responsible for converting inbound inquiries into signed clients.
- Drive accountability through consistent coaching and performance management.
- Partner closely with the Founding Partners and executive leadership to shape the firm's client acquisition strategy.
- Scale the intake organization, processes, and systems to support the firm's next phase of growth.
- Demonstrated experience building and scaling legal intake organizations.
- Track record leading high-volume intake or client acquisition teams.
- Experience managing large and growing teams.
- Proven ability to improve conversion through coaching and accountability.
- Experience implementing KPIs that meaningfully changed team performance.
- Hands-on experience optimizing CRMs, dialers, and intake workflows.
- History of creating operational excellence in fast-paced legal environments.
Why This Role
- Build, not just inherit, a high-performing Intake & Client Acquisition organization.
- Partner directly with founders to shape the firm's growth strategy.
- Lead a growing team with autonomy to make meaningful changes.
- Create the systems, processes, and KPIs that drive performance.
- Use data, coaching, technology, and Artificial Intelligence to unlock the next stage of growth.
- Influence company-wide growth by shaping systems, people, and performance for one of the fastest-growing labor & employment firms in the country.
Compensation & Benefits
- Salary range: $150,000 – $170,000 base salary, plus performance-based incentives, commensurate with experience.
- Comprehensive benefits package including medical, dental, and vision insurance coverage
- Flexible time off plans, including Unlimited Paid Time Off (PTO) and paid holidays
Department
Admin
Employment Type
Full Time
Location
California
Workplace type
Onsite
Compensation
$150,000 - $170,000
Final offered salary is commensurate with experience.
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