Branch Manager (Channel Manager: Sales and Service)

Empowering Africa’s tomorrow, together…one story at a time.

Belonging at Absa

Absa is committed to creating an inclusive workplace where everyone can thrive. We are an equal opportunity employer and welcome applications from suitably qualified individuals from diverse backgrounds. In support of our Diversity, Equity, Inclusion and Belonging (DEIB) commitments and Employment Equity objectives, preference may be given to candidates from underrepresented designated groups, including persons with disabilities. We encourage applicants who may require reasonable accommodation during the recruitment process to let us know so that appropriate support can be provided.

Job Summary

We are seeking a highly motivated Branch Manager to lead a complex branch and multiple service points within a strategically important market. This is an opportunity to take ownership of a significant business area, lead high-performing teams, drive commercial growth, champion digital innovation, and become a respected leader within your community.
While traditionally known as a Branch Manager, this role is now referred to as a Channel Manager: Sales and Service within Absa. As a Channel Manager: Sales and Service you will be responsible for delivering sustainable business growth, exceptional customer experience, strong governance, and operational excellence, while developing future leaders and advancing the bank's transformation agenda.
We are seeking an experienced Channel Manager: Sales and Service to lead a customer-facing sales and service operation, driving business growth, operational excellence, and client-centric outcomes. This is an exciting opportunity for a commercially astute leader who thrives in a fast-paced, regulated financial services environment and is passionate about developing people, strengthening client relationships, and achieving outstanding business results.

Job Description

KEY FOCUS AREAS

• Lead nodal operations with accountability for people, process, and performance.

• Drive commercial growth and service excellence across multiple (SSO’s)

• Oversee DHA, MVNO functions, ensuring efficient verification and ID smart card issuing.

• Strengthen compliance and operational integrity in civic services.

• Inspire and empower teams to deliver exceptional customer experiences.

• Expand market presence through oversight of RIB and External sales.

• Harness technology to optimize efficiency and innovation.

• Build resilient, high-performing teams aligned to strategic goals.

• Ensure delivery of all performance targets with commercial focus.

• Champion operational leadership that advances Africa’s service landscape.

ACCOUNTABILITIES:

Strategic Leadership

• Translate regional and national strategy into branch execution

• Drive transformation, digital adoption, and inclusion initiatives

• Position the branch as a trusted financial partner in the community

Business Performance

• Full Branch P&L accountability (where applicable)

• Deliver growth, profitability, and productivity targets

• Optimise multi-channel and integrated service models

People & Culture

• Lead senior branch leadership and management teams

• Build a leadership pipeline and succession plans

• Foster ethical leadership, engagement, and accountability

Risk, Compliance & Governance

• Overall accountability for branch risk, conduct, and regulatory compliance

• Manage audits, governance forums, and material risk events

• Ensure strong control environments and TCF adherence

External & Internal Stakeholder Management

• Engage key clients, community structures, and external partners

• Act as a brand ambassador for the bank

Customer Experience:

• Deliver a consistently exceptional in-branch customer experience by proactively welcoming, guiding, and supporting customers

• Promote efficient service, alternative banking channels,

• Upholding Absa’s service standards, image, and brand in a safe, professional, and well‑managed branch environment

Education

Bachelor`s Degrees and Advanced Diplomas: Banking, Bachelor`s Degrees and Advanced Diplomas: Business Administration