Specialist: Business Analysis

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Belonging at Absa

Absa is committed to creating an inclusive workplace where everyone can thrive. We are an equal opportunity employer and welcome applications from suitably qualified individuals from diverse backgrounds. In support of our Diversity, Equity, Inclusion and Belonging (DEIB) commitments and Employment Equity objectives, preference may be given to candidates from underrepresented designated groups, including persons with disabilities. We encourage applicants who may require reasonable accommodation during the recruitment process to let us know so that appropriate support can be provided.

Job Summary

The Specialist Business Analyst is a strategic and delivery-focused role responsible for translating business needs into actionable insights, requirements, and solutions that drive operational efficiency, customer centricity, and strategic change. The role serves as a critical link between business stakeholders and delivery teams, enabling transformation by aligning business processes, capabilities, data, and systems with organizational objectives.
This position leads the execution of structured business analysis practices to support project delivery, service optimization, and stakeholder engagement. It fosters analytical rigor across business units, facilitates cross functional collaboration, and ensures that business solutions are accurate, scalable, and aligned with enterprise strategy, delivery frameworks, and industry best practices.

Job Description

Strategic Business Analysis & Transformation

• Shape and implement business analysis strategies aligned with business priorities and

transformation objectives.

• Translate strategic goals into actionable business requirements, process models, and solution

recommendations.

• Design and evolve business capability frameworks that support digital adoption, operational agility,

and customer-centric transformation.

• Apply data-driven analysis and design thinking to uncover insights, define problems, and

recommend innovative solutions.

• Lead feasibility assessments, contribute to business case development, and ensure alignment of

solutions with strategic investment priorities.

Design & Delivery of Business Solutions

• Own the end-to-end business analysis lifecycle for solutions that enhance customer and colleague

experience.

• Develop detailed business requirements, process flows, and user stories that support seamless,

omnichannel interactions.

• Collaborate with solution architects and technology delivery teams to ensure business requirements

are translated into scalable, testable solutions.

• Identify and recommend enabling technologies, tools, and platforms that accelerate solution delivery

and value realisation.

Collaboration, Alignment & Governance

• Partner with Technology, Architecture, and business teams to ensure alignment between business

needs and IT capabilities.

• Support governance processes by ensuring business analysis outputs comply with group standards,

risk frameworks, and data integrity principles.

• Present business requirements, process designs, and analysis findings in forums to support

decision-making and alignment.

• Co-ordinate and lead the User Acceptance Testing, in ensuring that business is clear on the require

and create test cases that ensure thorough testing of the solution prior to deployment into production.

• Monitor solution performance post-implementation, ensuring business outcomes are achieved and

aligned with strategic metrics.

Capability Building & Thought Leadership

• Mentor junior analysts and contribute to building enterprise-wide capability in business analysis and

strategic delivery.

• Lead or participate in communities of practice to evolve business analysis methodologies and

frameworks.

• Embed within agile delivery teams to ensure continuous alignment between business needs and

solution development, fostering knowledge transfer and iterative improvement.

Education

Bachelor`s Degrees and Advanced Diplomas: Physical, Mathematical, Computer and Life Sciences (Required)