Member Services Team Member

FLSA Classification : Nonexempt Reports to : Member Services Manager Summary/objective Serve as a knowledgeable and friendly initial point of contact, offering accurate information and a consistently positive guest experience at our member services desk

Essential functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Greet all members and guests in a friendly and courteous manner Check every member and guest in accurately and quickly Direct guests to the membership department for club pricing, costs and enrollment Manage member and guest enrollment in programs and events Answer incoming calls in a clear and friendly and expedient manner Provide information regarding acac programs and registration Maintain up to date knowledge of programs, classes and club operations, events, policies, etc.

Maintain an orderly and highly functional work area Process POS transactions accurately and in an efficient manner Know and adhere to opening and closing procedures Collaborate with team members in the spirit of outstanding customer service, teamwork, and communication